KEY ACCOUNT MANAGER AT PAGA NIGERIA

About Company:

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

Job Description:

• Achieve commercial targets - the account manager has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but are not limited to active merchant recruitment, merchant retention and revenue.
• Proactively acquire new FMCG merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
• Develop a solid and trusting relationship between major key businesses and the company
• Regular virtual meetings with small and medium scale businesses or sales visits to demonstrate and present Doroki product offerings.
• Develop in-store visibility plans for Doroki in collaboration with SME merchants’ management; and follow up to achieve timely & effective implementation.
• Resolving key client issues and complaints
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Expand relationships and bringing in new clients
• Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
• Analyze & monitor merchant operations and channel trends to be able to make recommendations on business and service enhancements
• Work with support teams to ensure that SME businesses get adequate support and proper communication to drive satisfaction and usage
• Conduct regular spot checks on merchant activities and share feedback with the team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Analyze data using available tools/dashboard
• Understand, utilise, and support the service architecture created for the support of Key Doroki merchants
• Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
• Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements
• Identifies service enhancements/service improvements, document them and discuss them with the line manager
• Conduct periodic surveys on merchants for service improvement
• Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
• Generates and reports daily/ weekly key merchant Performance to the line manager
• Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time.

Requirements:

• Problem solving skills
• Previous experience working in the FMCG or Service industry
• Must be able to work in a high-velocity, high performance environment
• Must be able to develop and communicate competitive landscape analysis
• Proficient in the use of sales CRM tools
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Qualifications and Skills:

• Bachelor’s Degree from an accredited university or college
• At least 5 years’ relevant experience in B2B sales

Salary

Application Closing Date: Not specified

Application Instructions:

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