IT / TECH SUPPORT AT ZEEQ TECH HUB

About Company:

ZEEQ Tech Hub is a forward-thinking software solutions company committed to empowering businesses with innovative digital products. We build world-class custom software, mobile applications, digital platforms, and automation tools that help organizations scale effortlessly.

We are recruiting to fill the position below:

Job Description:

• The Tech Support personnel will provide first-line and second-line product support to customers using ZEEQ Tech’s software solutions.
• The role ensures timely troubleshooting, customer education, technical onboarding, accurate issue resolution, and escalation management to guarantee positive user experience and customer satisfaction.

Key Responsibilities

• Provide prompt technical support for all ZEEQ Tech software products (phone, email, chat, in-person).
• Diagnose, troubleshoot, and resolve user issues related to product performance, configuration, and usage.
• Escalate complex issues to Engineering/Product teams while maintaining follow-up communication.
• Conduct onboarding sessions for new users and provide product training.
• Record and track all support tickets using CRM or support management tools.
• Prepare weekly product performance and issue-trend reports.
• Collaborate with the QA and Product teams to communicate recurring bugs and feature requests.
• Assist in product testing during updates, upgrades, and new releases.
• Maintain excellent customer experience with 100% professionalism and responsiveness.

Requirements:

Salary

Application Closing Date: 28th December, 2025

Application Instructions:

Qualified candidates should send their CV to: Clinikhr@gmail.com using the Job Title as the subject of the email.