IT SUPPORT / SOCIAL MEDIA OFFICER AT TIVANA WORKFORCE

About Company:

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Description:

IT Support Functions:

• Provide first-line technical support for staff (hardware, software, internet, and network troubleshooting).
• Maintain computer systems, POS systems, and digital tools essential for store and office operations.
• Manage data backups, file security, and safe storage of digital assets.
• Monitor and update antivirus, firewalls, and software to ensure cybersecurity compliance.
• Support e-commerce platform updates and integrations (where applicable).
• Document IT incidents and provide solutions to reduce downtime.

Social Media Management Functions:

• Develop and execute social media content strategy across Instagram, Facebook, TikTok,and other platforms.
• Create and schedule engaging posts, reels, and stories that align with brand identity.
• Respond to customer inquiries, comments, and DMs promptly and professionally.
• Monitor social media trends, competitor activities, and industry best practices.
• Track engagement metrics (followers, likes, shares, reach, conversions) and report on performance.
• Collaborate with the creative/marketing team for photoshoots, campaigns, and promotions.
• Ensure brand consistency in tone, visuals, and storytelling.

Requirements:

• B.Sc./HND in Information Technology, Computer Science, Digital Media, or related field.
• 1–3 years’ experience in IT support and/or social media management (fashion/retail industry is an advantage).
• Strong understanding of IT systems, networking, and troubleshooting.
• Proficiency in social media tools (Meta Business Suite, Canva, Buffer, Hootsuite, etc.).
• Knowledge of e-commerce platforms (Shopify, WooCommerce) is a plus.
• Creative eye for fashion content and digital storytelling.

Skills & Competencies:

• Excellent problem-solving and multitasking skills.
• Strong written and verbal communication.
• Ability to work under pressure in a fast-paced fashion environment.
• Creativity in content development and customer engagement.
• Tech-savvy and innovative mindset.

Salary

Application Closing Date: 14th September, 2025

Application Instructions:

Qualified candidates should send their CV and Photograph to: tivanaworkforce@gmail.com using the Job Title as the subject of the email