IT MANAGER AT ULTIMUM LIMITED

About Company:

Ultimum Limited is a fast-growing alcoholic & non-alcoholic Beverage’s manufacturing company and Nigerian-based subsidiary of Union Camerounaise de Brasseries – a leading Total Beverages Manufacturer with over 50 years presence and tremendous success in Cameroon; also, a proud sponsor of the 2024 African Cup of Nations (AFCON) in Abidjan. Ivory Coast. 

Job Description:

• Manage and oversee daily operations of the IT support team.
• Develop and implement IT support policies and procedures.
• Monitor and evaluate the performance of IT support staff.
• Coordinate training and professional development for support team members.
• Ensure timely resolution of technical issues and maintain high service standards.
• Manage relationships with external vendors and negotiate service contracts.
• Collaborate with other departments to identify and address IT needs.
• Stay updated on emerging technologies and recommend improvements.
• Provide end-user support and, advice regarding standard office applications and best practices as it evolves with company needs
• Ensure Licensing Management
• Support onboarding / off-boarding employees on corporate systems
• Create and update manuals and documentation

Requirements:

• Strong knowledge of IT systems, networks, hardware, and software.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Experience with vendor management and contract negotiations.
• Certifications such as ITIL, CompTIA A+, or Microsoft Certified Solutions Expert (MCSE) preferred.
• Strong analytical and problem-solving skills.
• Proven work experience as End user services manager
• Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues
• Experience in remote support
• Desktop Support: Windows 10 and Mac 10.13+

Qualifications and Skills:

• Bachelors degree in information technology, Computer Science, or related field.
• Minimum of 5 years experience in IT support, with at least 2 years in a managerial role.
• Strong knowledge of IT systems, networks, hardware, and software.
• Degree in Information Technology, Computer Science or a related field.
• 5 years experience in IT support

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply