INFORMATION TECHNOLOGY SUPPORT OFFICER AT ULTIMCRED LIMITED

About Company:

Ultimcred Limited is a FinTech company that offers financial services to its end users.

Job Description:

• Respond to and resolve technical support requests from staff, covering network, software, and hardware issues.

• Conduct diagnostics and troubleshoot network connectivity, configuration, and performance problems.

• Repair and maintain laptops and other computer hardware as required.

• Monitor and manage IT systems to ensure optimal performance and reliability.

• Perform routine system updates, patches, and maintenance tasks.

• Deliver exceptional customer service by resolving technical issues promptly and professionally.

• Collaborate with other IT team members to address complex issues and implement system improvements.

• Coordinate with external vendors for specialized technical support when necessary.

• Provide basic IT training and troubleshooting guidance to staff.

• Prepare and submit daily reports detailing completed tasks.

Requirements:

• Respond to and resolve technical support requests from staff, covering network, software, and hardware issues.

• Conduct diagnostics and troubleshoot network connectivity, configuration, and performance problems.

• Repair and maintain laptops and other computer hardware as required.

• Monitor and manage IT systems to ensure optimal performance and reliability.

• Perform routine system updates, patches, and maintenance tasks.

• Deliver exceptional customer service by resolving technical issues promptly and professionally.

• Collaborate with other IT team members to address complex issues and implement system improvements.

• Coordinate with external vendors for specialized technical support when necessary.

• Provide basic IT training and troubleshooting guidance to staff.

• Prepare and submit daily reports detailing completed tasks.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.

• 1–2 years of proven experience in a technical support role, preferably within a call center environment.

• Strong networking knowledge and troubleshooting skills, including connectivity, router configuration (preferably Mikrotik), and performance issue resolution.

• Proficient in repairing and maintaining laptops and other computer hardware.

• Familiar with Windows operating systems and commonly used software applications.

• Experience using support ticketing systems and remote desktop tools.

• Excellent verbal and written communication skills, with the ability to explain technical issues clearly and effectively.

• Strong analytical and problem-solving abilities, with a proactive approach to issue resolution.

• Capable of working well under pressure while managing multiple tasks simultaneously.

• Committed to delivering high-quality technical support.

• High ethical standards, trustworthy, and results-driven.

Salary

Application Closing Date: Not specified

Application Instructions:

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