HOTEL SUPERVISOR AT EVERLAND HOTEL & SUITES | SUPERVISOR JOBS IN LAGOS & OGUN

About Company:

Everland Hotel & Suites provides affordable accomodation to all and sundry. It is located in a serene environment in Opic. We pride ourself in providing exceptional services.

Job Description:

We are seeking a high-velocity and service-oriented Hotel Supervisor to anchor our operations in the Opic/Berger axis. In the competitive hospitality landscape of the Lagos-Ogun corridor, success is defined by "Service Fluidity", the ability to harmonize rigorous staff coordination with a "Guest-First" problem-solving approach. This role is designed for a "Leadership Architect" who can blend "Operational Grit" with the "Interpersonal Diplomacy" required to handle elite guest requests and ensure 100% compliance with safety and cleanliness protocols.

Requirements:

1. Staff Orchestration & Performance Mentorship

• Direct Supervision: Oversee hotel staff and coordinate daily activities to ensure "Zero-Friction" workflow across all departments.

• Guidance & Development: Monitor staff performance in real-time, providing the technical guidance and mentorship needed to maintain elite service standards.

• Shift Governance: Assist in the precision scheduling and management of shifts, ensuring optimal coverage during peak occupancy periods.

2. Guest Experience & Incident Diplomacy

• Resolution Sovereignty: Handle guest inquiries, complex complaints, and high-value special requests with professional agility and a solution-oriented mindset.

• Quality Assurance: Ensure the hotel maintains the highest standards of Cleanliness, Safety, and Customer Service at all times.

• Policy Stewardship: Ensure all interactions and operational tasks comply strictly with hotel policies and established procedures.

3. Operational Support & Strategic Alignment

• Goal Integration: Support management in executing operational strategies designed to hit revenue and occupancy targets.

• Safety & Compliance: Enforce rigorous safety protocols to protect both guests and hotel assets.

• Multitasking Agility: Thrive under pressure by managing multiple operational tasks—from front-desk oversight to housekeeping audits—simultaneously.

Qualifications and Skills:

Professional Profile

• Experience: Proven experience in a supervisory role specifically within the Hospitality Industry.

• Location: Must reside within the Opic, Mowe, Ibafo, or Berger axis to ensure seamless attendance and regional familiarity.

• Leadership: Strong ability to lead and motivate a diverse team under high-pressure conditions.

Core Competencies

• Problem-Solving Grit: Exceptional ability to think on your feet and resolve operational bottlenecks.

• Communication Power: Elite interpersonal skills for engaging with high-profile guests and internal teams.

• Organizational Discipline: A meticulous mindset for managing schedules, audits, and performance records.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: everlandhotels@gmail.com using the Job Position as the subject of the mail.