HOTEL FRONT DESK PERSONNEL JOB AT HOTEL CAPITOL

About Company:

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite.

Job Description:

We are seeking a friendly, professional, and well-organized Hotel Receptionist to manage front desk operations and provide excellent service to our guests.

The ideal candidate will be the first point of contact for guests and should have strong communication and multitasking skills.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Check-in and check-out guests efficiently using the hotel’s booking system.
• Handle reservations via phone, email, and walk-ins.
• Provide accurate information about hotel services, room rates, local attractions, and travel directions.
• Keep records of guest stays, billing information, and transactions.
• Coordinate with housekeeping and other departments for smooth guest service.
• Manage guest requests and complaints with promptness and professionalism.
• Maintain the front desk area in a clean and organized manner.
• Receive and process payments (cash, credit/debit cards, POS).
• Monitor guest access and maintain security by verifying identification and logging visitors as necessary.
• Perform administrative tasks such as filing, data entry, and reporting.

Requirements:

• Interested candidates should possess an HND / BSc qualification
• 2 - 3 years of proven experience as a receptionist, front desk agent, or in a customer service role (preferably in hospitality).
• Proficiency in hotel management softwareis an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to remain calm and courteous under pressure.
• Candidates should reside within Ojodu, Akute, Ogba, Iyana Ipaja, Ketu.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hrteam@hotelcapitol.com.ng using the Job Position as the subject of the mail.