HOTEL FRONT DESK PERSONNEL AT TEESTONE HOTEL & APARTMENTS | FRONT DESK JOBS IN LAGOS

About Company:

Welcome to Teestone Hotel & Apartments, a modern boutique hotel located in the peaceful neighborhood of Ikeja and only 15 minutes from Muritala Muhammed International Airport. For travelers searching for hotels in Ikeja, Teestone offers the perfect combination of comfort, convenience, and contemporary hospitality. Whether you are visiting Lagos for business, attending meetings in Ikeja, catching an early flight, or simply planning a relaxing staycation, our hotel provides a stylish and welcoming environment designed to make your stay memorable.

Job Description:

We are seeking a warm, professional, and efficient Hotel Receptionist to serve as the face of our property. You will be the first and last person our guests interact with, playing a critical role in shaping their overall experience. If you have a passion for hospitality, a knack for solving problems on the fly, and the ability to maintain a calm and welcoming environment, we would love to have you on our team.

Requirements:

• Guest First Impressions: Provide a world-class welcome to every guest, ensuring they feel valued from the moment they walk through our doors.

• Operational Excellence: Masterfully handle the end-to-end guest journey, including efficient check-ins, seamless check-outs, and accurate room reservation management.

• Communication Hub: Serve as the central point for information—answering calls, managing emails, and advising guests on hotel facilities and local attractions.

• Financial Accuracy: Professionally process payments and maintain meticulous billing records.

• Cross-Departmental Collaboration: Act as a bridge between the front desk, housekeeping, and maintenance to resolve guest requests and complaints immediately.

• Facility Care: Ensure the reception area is consistently clean, organized, and inviting.

• Security & Compliance: Uphold all hotel policies, procedures, and security standards to ensure the safety of our guests and premises.

Qualifications and Skills:

• Experience: Previous experience as a Receptionist, Front Desk Officer, or in a high-level Customer Service role is highly preferred.

• Communication: Exceptional verbal and written English skills; you should be able to articulate information clearly and handle delicate guest interactions with grace.

• Technical Literacy: Basic computer proficiency is a must; familiarity with hotel reservation systems is a strong advantage.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: teestonejobs@gmail.com using the Job Position as the subject of the email.