HELP DESK MANAGER AT ZINANCE LIMITED | HELP DESK JOBS IN LAGOS

About Company:

Zinance Limited is a dynamic Information Technology and Consulting firm committed to delivering innovative digital solutions and strategic advisory services to businesses of all sizes. We combine technical expertise with industry insight to help organizations improve performance, streamline operations, and achieve sustainable growth.

Job Description:

• We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues.

Key Responsibilities

• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers

Requirements:

• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills

Salary

Application Closing Date: 26th June, 2026

Application Instructions:

Interested applicants should forward their CV to: zinancelimited@gmail.com using the job title as the subject of the email.