HEAD OF OPERATIONS AT SMASH TECHNOLOGY | OPERATIONS JOB IN LAGOS

About Company:

Smash Technology is a fast-growing digital solutions and technology-driven company committed to building innovative products and delivering seamless services across multiple sectors. We leverage modern tools, data-driven decision-making, and customer-centric processes to provide exceptional value to clients and stakeholders.

At Smash Technology, we pride ourselves on excellence, efficiency, and innovation. Our operations span across Lagos and Abuja, with a diverse team working collaboratively to deliver top-tier solutions in customer service management, operations, sales, digital engagement, software delivery, and brand management.

Job Description:

• The Head of Operations is responsible for overseeing the organization’s daily operational activities, ensuring efficiency, productivity, and alignment with business objectives.
• The role involves developing operational strategies, managing teams, optimizing processes, and ensuring the smooth delivery of services across all departments.

Key Responsibilities

• Develop and implement operational strategies to improve efficiency and productivity
• Oversee day-to-day operations across all departments
• Monitor and evaluate operational performance and implement improvements
• Ensure compliance with company policies, procedures, and regulatory requirements
• Coordinate cross-functional activities to ensure seamless workflow
• Manage budgets, cost control, and resource allocation
• Lead, mentor, and supervise operations teams
• Establish and enforce operational standards and KPIs
• Identify risks and implement mitigation strategies
• Drive continuous improvement initiatives across the organization
• Prepare and present operational reports to senior management
• Ensure quality service delivery and customer satisfaction
• Drive sales and drive targets

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Additional certification on Business Developement

Experience Requirements:

• 4–10 years of relevant work experience in operations or business management
• 2–5 years in a senior management or leadership role
• Proven track record of improving operational efficiency and managing teams.

Other Requirements:

• Strong leadership presence and accountability
• High level of integrity and professionalism
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and execution
• Results-driven with a focus on efficiency and growth.

Required Skills:

• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Strategic thinking and problem-solving skills
• Strong analytical and decision-making capabilities
• Effective communication and interpersonal skills
• Financial and budget management skills
• Process improvement and performance management expertise
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office and operational management tools.

Salary

Application Closing Date: Not specified

Application Instructions:

Candidates should send their CV to: hr@smashtechgroup.com using the job title as the subject of the email.