GUEST EXPERIENCE EXPERT AT MARRIOTT INTERNATIONAL | GUEST EXPERIENCE JOBS IN LAGOS

About Company:

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

Job Description:

We are seeking a high-velocity and service-obsessed Guest Experience Expert to anchor the engagement engine of our Ikeja operations. In the specialized landscape of international hospitality, success is defined by "Experience Sovereignty", the ability to harmonize operational transactions with the clinical precision required for Memorable Service, Local Advocacy, and Asset Protection. This role is designed for a "Service Architect" who can blend "Tactical Grit" (managing check-ins, reports, and physical placements) with the "Strategic Agility" required to transform a standard stay into a unique guest narrative.

Requirements:

1. Interaction Orchestration & Service Governance

• Experience Sovereignty: Transform standard check-in/out transactions into memorable guest moments, acting as the primary "Source of Unique Hospitality."

• Policy Architecture: Follow all company procedures and maintain high-fidelity confidentiality, providing the "Structural Foundation" for a safe and professional workplace.

• Advocacy Stewardship: Share highlights of the local Ikeja area and guide guests through their entire stay, ensuring the "Source of Local Intelligence" is elite and uncompromised.

2. Tactical Resilience & Operational Logic

• Process Sovereignty: Address guest requests and complete operational reports with clinical speed, acting as the primary "Source of Transactional Accuracy."

• Physical Architecture: Maintain a hands-on approach (standing, walking, and placing objects up to 10 lbs), providing the "Physical Foundation" for a well-maintained guest environment.

• Asset Stewardship: Protect company assets and uphold quality standards through vigilant oversight, maintaining the "Source of Operational Readiness."

3. Professional Integrity & Performance Power

• Appearance Sovereignty: Maintain an elite personal appearance and professional uniform standards, acting as the primary "Source of Brand Representation."

• Communication Architecture: Utilize professional verbal and written skills to interface with guests, providing the "Visual Foundation" for high-standard hospitality.

• Velocity Logic: Take the initiative to move about the space and do what needs to be done, maximizing the "Source of Service Throughput."

Qualifications and Skills:

Professional Profile

• Education: High school diploma or G.E.D. equivalent.

• Experience: No related work experience required (Entry-level opportunity).

• Supervisory Experience: None required.

• Physical Capability: Ability to stand or walk for extended periods and move objects up to 10 lbs.

Core Competencies

• Service Grit: A proactive and hands-on approach to guest needs and operational duties.

• Operational Sovereignty: Strong commitment to following company policies and maintaining asset protection.

• Communication Power: Ability to speak and present oneself with elite professional clarity.

Salary

Application Closing Date: Not specified

Application Instructions:

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