GENERAL MANAGER - RETAIL STORE AT SMART PARTNERS CONSULTING LIMITED | GENERAL MANAGER JOBS IN LAGOS

About Company:

Smart Partners Consulting Limited is a leading indigenous HR Consulting Firm in Nigeria located in Lagos with services offered in Recruitment, Outsourcing, Training and HR Consulting. We are a growing firm providing services to top leading companies across the Oil & Gas, IT, Banking Industries and many others using our world class recruiting process with vibrant, talented and passionate team.

Job Description:

We are seeking a high-caliber General Manager to take full ownership of our retail store's performance and profitability. This is a strategic leadership role that requires a balance of commercial acumen and operational discipline. You will be responsible for driving aggressive sales growth, ensuring operational excellence, and fostering a high-performance culture across your team.

As the primary custodian of the store’s P&L, you will ensure that every square meter of retail space is optimized for revenue, customer satisfaction, and brand integrity.

Requirements:

Sales, Revenue & P&L Accountability

• Performance Ownership: Deliver on all store revenue targets, gross margins, and overall profitability goals.

• Growth Strategy: Develop and execute in-store activations, promotions, and local marketing strategies to drive footfall and improve conversion rates.

• Data Analysis: Monitor KPIs and analyze sales trends to optimize the product mix and pricing strategies.

Operational Excellence & Inventory Control

• Daily Operations: Oversee all store activities to ensure peak efficiency, cleanliness, and strict adherence to brand standards.

• Stock Management: Direct inventory planning, replenishment cycles, and shrinkage control. You will oversee accurate stock counts, audits, and loss prevention measures.

• Vendor Relations: Coordinate with the supply chain and external vendors to ensure 100% product availability and minimize out-of-stock incidents.

Customer Experience & Brand Integrity

• Service Standards: Ensure the consistent delivery of world-class customer service across all touchpoints.

• Visual Merchandising: Maintain the store’s visual aesthetic in accordance with global brand guidelines.

• Issue Resolution: Handle escalated customer complaints personally and use feedback to drive repeat business and loyalty.

People Leadership & Financial Oversight

• Team Development: Recruit, train, and mentor a diverse team of supervisors and sales associates, setting clear goals and conducting rigorous performance appraisals.

• Culture Building: Drive a culture of accountability, discipline, and high productivity aligned with company values.

• Fiscal Management: Manage store budgets and expenses, ensuring accurate cash handling, banking, and reconciliation processes.

• Reporting: Prepare and present periodic performance reports to executive management.

Qualifications and Skills:

• Education: Master’s Degree in Business Administration, Retail Management, or a related field.

• Experience:

  • 7–10 years of total retail experience, with a minimum of 3–5 years in a leadership role.

  • Proven track record in full P&L management and hitting multi-million naira revenue targets.

• Technical Skills: Proficiency in modern Retail Systems/POS and basic financial analysis.

• Core Competencies:

  • Strategic Thinking: Ability to translate corporate goals into store-level execution.

  • Leadership: Strong coaching and people-management skills.

  • Commercial Acumen: Deep understanding of retail math, margins, and cost control.

  • Problem-Solving: Decisive action-taker with a customer-centric mindset.

Salary

Application Closing Date: 31st May, 2026

Application Instructions:

Interested and qualified candidates should send their CV to: talent@smartpartnersng.com using the Job Position s the subject of the mail.