FRONT OFFICE MANAGER AT ANAS ATIANTIC SERVICES LIMITED | FRONT OFFICE MANAGER JOBS IN LAGOS

About Company:

Anas Atiantic Services Limited is a leading manufacturing company dedicated to producing high-quality products that meet both local and international standards. Since our inception in [Year], we have focused on innovation, reliability, and sustainable production practices to deliver exceptional value to our customers and stakeholders.

Job Description:

We are seeking a highly organized and polished Front Office Manager to lead our reception and first-point-of-contact operations. The front office is the face of our company; your mission is to ensure that every guest interaction is seamless and every administrative process is executed with surgical precision.

As the manager of this critical hub, you will oversee a multidisciplinary team—including receptionists, security, and call center agents—while managing office budgets and troubleshooting daily operational challenges. If you have a "service-first" mindset, strong bookkeeping skills, and the ability to maintain order in a high-traffic environment, we invite you to lead our front-line team.

Requirements:

1. Front Desk Orchestration & Service Standards

• Aesthetic & Resource Management: Ensure the reception area is pristine and fully stocked with necessary stationery, forms, and informative brand materials.

• Service Excellence: Set the gold standard for timely and accurate customer service, ensuring all visitors and callers receive a premium experience.

• Escalation Management: Handle complex customer requests and resolve complaints with professional diplomacy and speed.

2. Personnel Leadership & Scheduling

• Multidisciplinary Supervision: Train, mentor, and support a diverse team including receptionists, security guards, and call center staff.

• Resource Planning: Manage complex shift schedules to ensure 100% coverage during operational hours.

• Policy Enforcement: Ensure all team members adhere strictly to company policies and security protocols to maintain a safe and professional workplace.

3. Financial & Administrative Governance

• Budget Stewardship: Prepare and monitor the office budget, ensuring efficient use of resources and cost-effective procurement.

• Expense Tracking: Maintain meticulous records of office costs and expenses using basic bookkeeping procedures.

• Logistics & Supplies: Monitor stock levels for office supplies and oversee the accurate distribution of incoming and outgoing mail.

Qualifications and Skills:

Professional Profile

• Experience: Proven experience in front office management, guest relations, or a senior administrative role.

• Technical IQ: Solid proficiency in MS Office (Excel and Word) for reporting and record-keeping.

• Operational Knowledge: Thorough understanding of customer service principles, office management, and basic bookkeeping.

Core Competencies

• Communication: Exceptional verbal and written skills with a high degree of emotional intelligence.

• Organizational Mastery: Ability to multitask and prioritize effectively in a high-pressure environment.

• Problem-Solving: A proactive "troubleshooter" capable of handling emergencies and logistical glitches calmly.

• Leadership: Strong interpersonal skills to lead and motivate a front-facing team.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their applications and CV to: anasatianticserviceslimited@gmail.com using the Job Position as the subject of the mail.