FRONT DESK OFFICER AT ZOOM36 DENTAL CARE | FRONT DESK JOBS IN LAGOS

About Company:

Zoom36 Dental Care is a leading dental services provider in Nigeria, offering a comprehensive range of high-quality treatments to enhance and maintain oral health.

We are recruiting to fill the position below:

Job Description:

We are seeking a high-caliber and professional Front Desk Officer to anchor our patient reception and clinical coordination in Lagos. In a premium dental practice, success is defined by "Clinical Hospitality", the ability to provide a serene, painless, and professional experience from the moment a patient enters the facility. This role is designed for a "Service Ambassador" who can blend "High-Level Interpersonal Diplomacy" with the "Administrative Precision" required to manage specialized medical scheduling and communication hubs.

Your mission is to ensure "Zero-Friction Patient Onboarding and Absolute Front-Office Order." You will be the face of the practice: responsible for managing the brand’s physical presence, orchestrating complex treatment calendars, and serving as the primary liaison between our specialists and our patients. If you possess "Excellent Communication Skills," a professional demeanor, and a proactive approach to office management, we want you to drive our operational excellence.

Requirements:

1. Patient Sovereignty & Reception Diplomacy

• Brand Representation: Greet, welcome, and direct patients with the highest degree of professionalism, ensuring they feel a sense of "Peace of Mind" and care.

• Visitor Management: Coordinate the flow of guests and patients within the facility, maintaining a calm and elegant environment conducive to healthcare excellence.

• Service Advocacy: Communicate our variety of treatment plans and "No-Pain" procedures effectively to incoming patients and inquiries.

2. Communication & Calendar Orchestration

• Communication Hub: Answer, screen, and redirect high-priority phone calls; manage all digital correspondence and patient messages with speed and accuracy.

• Strategic Scheduling: Manage complex appointment calendars for various specialists and treatment units, ensuring zero overlaps and optimized clinical throughput.

• Logistics Coordination: Receive, sort, and distribute incoming medical mail and packages, ensuring critical supplies reach the appropriate units immediately.

3. Administrative Intelligence & Support

• Data Integrity: Perform high-fidelity data entry, filing, and document preparation to support clinical and administrative workflows.

• Technical Proficiency: Utilize MS Office and modern office equipment to streamline daily operations and reporting.

• Facility Support: Oversee the organization of the reception area, ensuring it remains tidy, professional, and reflective of the brand’s standards.

Qualifications and Skills:

Professional Profile

• Education: Minimum of a High School Diploma; candidates with an HND or BSc are preferred.

• Experience: Prior experience in a front desk, hospitality, or clinical reception role is a distinct advantage.

• Technical Mastery: Proficiency in the Microsoft Office Suite and general office equipment.

Core Competencies

• Communication Prowess: Excellent verbal and written skills suitable for high-level professional engagement.

• Organizational Grit: Strong multitasking and time-management abilities, with the capability to stay calm under clinical pressure.

• Problem-Solving: A friendly, professional demeanor with a proactive approach to resolving patient concerns.

Specific Criteria

• Candidate Profile: Beautiful, tall, and elegant Female candidates only will be considered for this role.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: jobs.zoomexclusivedentals@gmail.com using the Job Position as the subject of email.