FRONT DESK OFFICER AT FRELYN INTERNATIONAL SCHOOL | FRONT DESK JOBS IN IMO

About Company:

Frelyn International School is committed to excellence, innovation, and the holistic development of every child. We are expanding our team and invite passionate, dedicated, and service-oriented individuals to grow with us in building a world-class learning environment.

Job Description:

We are seeking a poised and professional Front Desk Officer to join our team at Frelyn International School. As the first point of contact for parents, students, and visitors, you will play a critical role in shaping the first impression of our institution. This role requires a blend of exceptional interpersonal skills, administrative efficiency, and a dedicated commitment to professional service standards.

The ideal candidate thrives in a high-engagement environment and possesses the "soft skills" necessary to manage diverse inquiries with patience and clarity.

Requirements:

Reception & Guest Relations

• Professional Greeting: Welcome parents, visitors, and students with a warm and professional demeanor, ensuring they are directed to the appropriate office or department.

• Inquiry Management: Handle all incoming calls and physical inquiries promptly, providing accurate information regarding school services, admissions, and schedules.

• Visitor Control: Maintain a secure and organized reception area by following visitor sign-in protocols and managing appointments.

Administrative Support

• Correspondence: Manage the front-office email and physical mail, ensuring timely distribution to the relevant staff or departments.

• Record Keeping: Maintain up-to-date visitor logs and assist with basic digital data entry for student or parent records.

• Office Flow: Coordinate with the administrative team to ensure common areas are presentable and that office supplies at the front desk are consistently stocked.

Communication & Problem Solving

• Internal Liaison: Act as a central hub for internal communications, ensuring messages are relayed accurately between parents and the teaching/administrative staff.

• Complaint Resolution: Handle initial feedback or concerns with empathy and professionalism, escalating issues to management when necessary.

Qualifications and Skills:

• Experience:

  • Proven experience in a Front Desk or Customer Service role.

  • Prior experience in an educational setting is an advantage but not mandatory.

• Core Competencies:

  • Communication: Exceptional verbal and written English communication skills.

  • Demeanor: A consistently professional, calm, and welcoming personality.

  • Multitasking: Ability to manage a busy reception desk while completing administrative tasks.

• Technical Skills:

  • Basic proficiency in Microsoft Office (Word, Excel) for recording data and drafting letters.

  • Comfortable using modern office telephone systems and digital communication tools.

• Location: Must be a resident of Owerri or able to commute easily to New Owerri.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit a soft copy of their CV to: support@frelynschool.com.ng using the Job Position as the subject of the mail.

Note: For more enquiries, Hotline: 09034489459.

Interview Details

Qualified candidates are invited to attend an in-person interview as follows:

• Date: Saturday, 30th May, 2026.

• Venue: Frelyn International School Ltd, Plot SH/11, Maranata Avenue, Commercial District, New Owerri Capital Territory, Owerri West.