FRONT DESK OFFICER AT AMY CONSULTING | FRONT DESK JOBS IN LAGOS

About Company:

At Amy Consulting, we believe that your people are the best assets in your business, regardless of business size, industry and market share. Our primary role is to assist you in identifying your Human Resource needs, developing sustainable action plans, and facilitating changes that align with your organisational objectives.

Job Description:

We are seeking a warm, organized, and professionally poised Front Desk Officer to anchor the entrance of our pediatric hospital. In a healthcare setting dedicated to children, success is defined by "Anxiety Mitigation", the ability to provide a calm, efficient, and welcoming environment for both young patients and their concerned parents. This role is designed for a "Patient Experience Advocate" with 1–2 years of experience who can blend "Meticulous Administrative Accuracy" with the "Empathy" required to manage a busy reception area.

Your mission is to ensure "Seamless Patient Entry and High-Fidelity Clinical Support." You will be the primary face of the hospital: responsible for orchestrating the check-in process, managing the digital appointment ecosystem, and maintaining a child-friendly atmosphere. If you possess "Multitasking Grit," proficiency in Microsoft Office, and a natural ease with children, we want you to drive our excellence in service.

Requirements:

1. Patient Access & Registration Governance

• First-Contact Advocacy: Welcome patients and visitors with a high degree of professionalism, ensuring that the first point of contact sets a positive tone for the clinical visit.

• Registration Integrity: Manage the end-to-end patient check-in process, ensuring that all demographic and insurance information is captured accurately in the hospital database.

• Appointment Orchestration: Schedule and confirm medical appointments, managing the clinical calendar to minimize wait times and optimize patient flow.

2. Administrative Logistics & Communication

• Inquiry Management: Act as the central communications hub, answering and directing phone calls with speed and ensuring that medical inquiries reach the appropriate personnel.

• Record Stewardship: Maintain and update patient records, ensuring that physical and digital files are organized and handled with strict confidentiality.

• Workflow Support: Handle all incoming and outgoing correspondence and provide general administrative assistance to the medical team during peak periods.

3. Environment & Experience Management

• Pediatric Atmosphere Control: Ensure the reception and waiting areas are not only organized but also "child-friendly," creating a space that reduces the stress of a hospital visit for young patients.

• Public Relations Diplomacy: Address concerns from parents or guardians with patience and politeness, acting as a bridge between the clinical staff and the public.

Qualifications and Skills:

Professional Profile

• Education: Minimum of an OND, HND, or Bachelor’s Degree in any related field.

• Experience: 1–2 years in a similar administrative role. (Previous experience in a hospital or clinic environment is a major advantage).

• Technical Mastery: Proficiency in basic computer applications, specifically Microsoft Word, Excel, and Outlook.

Core Competencies

• Interpersonal Grit: Ability to remain calm and polite under pressure, especially when dealing with stressed parents or crying children.

• Organizational Mastery: Strong multitasking skills to handle phone calls, walk-ins, and data entry simultaneously.

• Professional Demeanor: A clean, welcoming appearance and a voice that conveys competence and care.

Salary

Application Closing Date: Not specified

Application Instructions:

Please send your most recent up-to-date resume to recruitment@amyconsulting.com.ng