FRONT DESK / BILLING OFFICER AT ST.IVES SPECIALIST HOSPITAL | FRONT DESK / BILLING JOBS IN LAGOS

About Company:

St.Ives Specialist Hospital is a multi-specialist hospital which opened in 1996. The hospital offers dedicated specialist services in all matters of women, children and family health, managed by a group of consultants in Obstetrics & Gynaecology, Paediatrics, Medicine & Surgery.

Job Description:

We are seeking a professional and detail-oriented Front Desk and Billing Officer to anchor our patient coordination and financial intake operations. In a clinical environment, success is defined by "Service Fluidity", the ability to provide a welcoming atmosphere while simultaneously ensuring that billing cycles are accurate and revenue is captured securely. This role is designed for a "Patient-Centric Administrator" who can blend "High-Level Customer Service" with the "Numerical Rigor" required to manage hospital accounts.

Your mission is to ensure "Absolute Administrative Accuracy and a Flawless Patient Journey." You will be the primary steward of the hospital's first impression and financial point-of-sale: responsible for patient registration, appointment orchestration, and the reconciliation of daily collections. If you possess "Excellent Communication Skills," a background in the Social Sciences, and a proactive approach to financial record-keeping, we want you to drive our operational excellence.

Requirements:

1. Clinical Diplomacy & Patient Onboarding

• First-Impression Sovereignty: Receive patients and visitors with the highest degree of professionalism, setting a tone of care and efficiency for the hospital.

• Data Integrity: Register new patients and update existing records in the hospital management system with millimetric accuracy.

• Flow Coordination: Schedule appointments and direct patients to the correct clinical units, minimizing wait times and optimizing the facility's workflow.

2. Revenue Governance & Billing Precision

• Financial Architecture: Prepare and process accurate bills for consultations, laboratory investigations, surgical procedures, and inpatient admissions.

• Payment Stewardship: Receive payments through multiple channels, issue official receipts, and maintain a transparent audit trail for every transaction.

• Daily Reconciliation: Perform rigorous daily balancing of collections, ensuring that physical cash/POS totals match system records before reporting to the accounts unit.

3. Information Security & Client Support

• Confidentiality Mandate: Maintain absolute confidentiality regarding patient health records and sensitive financial data in compliance with medical ethics.

• Inquiry Management: Act as a responsive resource for patient inquiries and escalate complaints to the appropriate management level when necessary.

• Multitasking Excellence: Balance the demands of a high-traffic front desk with the meticulous requirements of medical billing and documentation.

Qualifications and Skills:

Professional Profile

• Education: Minimum of a B.Sc. Degree in Social Sciences, Business Administration, or a related field.

• Experience: Prior experience in a hospital front desk or medical billing role is a distinct advantage.

• Technical Savvy: Proficiency in computer systems and basic accounting principles.

Core Competencies

• Service Grit: Exceptional interpersonal skills with the ability to remain calm and professional in a high-pressure clinical setting.

• Analytical Accuracy: Strong attention to detail, particularly regarding financial records and patient data entry.

• Communication Prowess: Ability to explain complex billing structures to patients clearly and empathetically.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidate should send their CV to: recruitment@stiveshealthcare.com using "Front desk / Billing Officer" as the subject of the email.