About Company:
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Job Description:
- As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments.
- Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
- Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.
Roles and Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:
- Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
- Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
- Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
- Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
- Track payments by diligently following up on pending promises and ensuring timely resolution.
Requirements:
To excel in this role, you should meet the following criteria:
- University degree in any related field.
- Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
- Proficiency in Microsoft Excel.
- High self-motivation with strong interpersonal skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
Performance Bonus
Salary
Very attractiveApplication Closing Date: Not specified
Application Instructions:
Click the button below to apply
Recruitment Process
- A screening call with the Recruiter for 30 minutes.
- Technical interview with the Team Lead Collections for 30-45 minutes.
- Final Interview with Sr. Manager Collections - SME for 30-45 minutes.
Job Information
Deadline
Not specified
Job Type
Full-time
Industry
Finance/ Accounting
Work Level
Mid -Level
City
Calabar
State
Cross River
Country
Nigeria