About Company:
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
Job Description:
- This is a full-time, remote-based position in Nigeria, for a Dialer Administrator within the Collections & Recovery Sales team.
- The role focuses on data-driven optimization of outbound and inbound dialer campaigns to improve contact rates, agent productivity, and recovery outcomes.
- The analyst will generate actionable insights, monitor key dialer and operational metrics, and work closely with operations, dialer, CRM, and leadership teams to continuously refine dialing strategies and performance.
- The ideal candidate will bring deep hands-on experience with dialer systems, BigQuery, and Tableau, and will play a critical role in shaping data-led decision-making for collections operations.
Roles and Responsibilities
Analyze outbound and inbound dialer performance to optimize:
- Contact rates
- Hit rates
- Agent productivity
- Recovery effectiveness
Build and maintain dashboards and reports in Tableau for operational and leadership consumption.
Perform advanced analysis using BigQuery on large-scale datasets.
Monitor daily, weekly, and monthly KPIs related to:
- Dialer efficiency
- Agent behavior
- Calling strategies
- List performance and intensity capping.
Identify trends, anomalies, and improvement opportunities in dialer and collections data.
Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to:
- Translate insights into operational actions
- Adjust dialing logic and strategies
Support experimentation, pilots, and optimization initiatives across campaigns.
Ensure data accuracy, consistency, and reliability across reports and dashboards.
Requirements:
- 5+ years of relevant experience in data analytics, preferably in collections, recovery, or contact center environments.
- Strong hands-on experience with Dialer systems (predictive, power, preview, inbound/outbound).
- Advanced proficiency in BigQuery, SQL.
- Strong expertise in Tableau (dashboard design, performance optimization, storytelling).
- Excellent analytical skills with the ability to interpret complex datasets and identify actionable trends.
- Solid understanding of statistics and data modelling techniques.
- Strong communication skills to clearly present insights to technical and non-technical stakeholders.
- Ability to work independently in a fast-paced, high-impact environment.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
Salary
Very attractiveApplication Closing Date: Not specified
Application Instructions:
Click the button below to apply
Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
- Technical interview with Dialer Administrator Team Lead 45-60 minutes.
- Final interview with Dialer Manager for 45-60 minutes.
Job Information
Deadline
Not specified
Job Type
Full-time
Industry
Administration
Work Level
Experienced
State
Not specified
Country
Nigeria