CUSTOMER SERVICE REPRESENTATIVE

About Company:

VIP Express Tourism Limited is a reputable, multiple-award winning, International Travel and Tourism Company of long standing, with its head office in Port Harcourt and over 14 years vast experience in the travel and tourism industry in Nigeria. We focus specifically on quality family vacations as we value the strong bond of families by offering these quality vacation accommodation services across the world to our esteemed and loyal customers.

We are recruiting to fill the position below:

Job Description:

• We are looking for a Customer Service Representative with a legal background to join our team.
• The ideal candidate will provide outstanding customer service by addressing client inquiries, resolving issues, and ensuring a smooth travel experience.
• This office-based role requires excellent communication skills, a strong customer-focused mindset, and solid knowledge of travel-related services.

Responsibilities

• Resolve customer service enquiries and feedback through accurate and efficient personal attention, and on time.
• Maintain up-to-date knowledge of legislation, policies, procedures, events, activities, industry trends, and changes to Council operations to provide accurate information and assistance to customers.
• Accurately register and record customer requests using a wide range of computer systems, including a Customer Request and Record Management System.
• Assist customers with bookings, cancellations, and amendments.
• Collaborate with other departments to ensure smooth service delivery.
• Record and update customer interactions and transactions in the CRM system.
• Ensure high levels of customer satisfaction through timely and effective solutions.
• Facilitate a culture of continuous improvement, collaboration, and exceptional customer service.

Requirements:

• Bachelor’s degree in law or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication skills, both written and verbal.
• Ability to remain calm and professional under pressure.
• Excellent problem-solving skills and attention to detail.
• Ability to manage multiple customer inquiries simultaneously
• The person must be available to resume immediately.

Qualifications and Skills:

• Customer Relationship Management (CRM) software
• Microsoft Office Suite
• Conflict resolution
• Time management
• Active listening.

What You'll Get:

• Salary: N150,000 - N180,000 Monthly
• Career growth opportunities within the company.
• Comprehensive training and professional development.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Resume to: recruitmentphc@vipnig.com using the job title as the subject of the email.

Note

• Join VIP Express Tourism Limited and take your career in customer service to the next level.
• If you’re passionate about customer service and have the skills to make a difference, we want to hear from you.