CUSTOMER SERVICE OFFICER AT OPTIMUS BANK

About Company:

Optimus Bank is a fully licensed National Bank in Nigeria, registered under the laws of the Federal Republic of Nigeria and regulated by the Central Bank of Nigeria (CBN). The bank operates in compliance with all statutes and regulations applicable to Deposit Money Banks (DMBs) within the country. Guided by its vision, Optimus Bank is committed to building a preferred financial platform that delivers sustainable, scalable, and value-driven solutions for both individuals and businesses.

Job Description:

Optimus Bank is looking for an experienced and customer-focused Customer Service Officer to deliver excellent service, ensure operational efficiency, and promote digital adoption within the branch. The ideal candidate will be proactive, detail-oriented, and committed to maintaining high service standards while supporting customer needs.

Key Duties & Responsibilities

• Ensure prompt and effective service delivery across all customer service units.
• Maintain efficient Turnaround Time (TAT) in line with established service level agreements.
• Process customer requests accurately and without errors.
• Execute end-of-day procedures on time, including generating required reports.
• Ensure optimal use of physical assets within the customer service unit.
• Recommend process improvements to enhance service efficiency and reduce operational costs.
• Enforce zero tolerance for fraud and prevent regulatory infractions.
• Manage costs effectively to maintain efficiency in customer service sub-units.
• Perform account maintenance tasks such as account upgrades/updates, stop cheque orders, standing instructions, internet banking setups, and account restriction management.
• Drive digital adoption within the branch to align with the bank’s strategy.
• Maintain and regularly update customer files in accordance with compliance requirements.

Requirements:

Qualifications and Skills:

• A Bachelor of either Finance, Business Administration, Economics, or any related field.
• Minimum of 5 years’ banking experience in Branch Operations.
• Business finance consulting
   

What’s in It for You?

• Limitless Growth Opportunities – Build your career with ample room for advancement.
• Positive & Inclusive Work Culture – Thrive in an environment that values diversity and collaboration.
• Tailored Rewards & Recognition – Get acknowledged for your unique contributions.
• Continuous Learning – Access ongoing training and professional development programs.
• Health & Wellness Benefits – Enjoy comprehensive support for your well-being.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply