CUSTOMER SERVICE OFFICER

About Company:

Electric City Energy Limited, established in March 2011, is an indigenous utility renewable energy solutions project development-based company and are likened to a system integrator; we bring all the components that make a successful project. We provide clean energy solutions with solar photovoltaic energy and state-of-the-art equipment.

Job Description:

• Handle customer inquiries and support requests via phone, email, or in-person, providing timely and professional assistance regarding solar products, services, installations, and billing.
• Serve as the first point of contact for customers, delivering a positive experience by addressing questions, concerns, and service needs with clarity and empathy.
• Assist with processing service orders, warranty claims, and complaints, ensuring proper escalation of unresolved issues to relevant departments.
• Support customer engagement initiatives by collecting feedback and helping improve customer satisfaction, loyalty, and retention.
• Coordinate with technical and operations teams to resolve service issues, track installation schedules, and follow up on maintenance or support activities.
• Manage customer accounts and service records, ensuring accurate documentation of interactions, feedback, and issue resolutions in the CRM system.
• Educate customers on solar energy systems, including how to monitor their system performance, use warranty services, and access after-sales support.
• Stay up-to-date on solar energy technologies and company offerings to provide accurate product information and service recommendations.

Requirements:

• Education: Diploma or Bachelor’s Degree in business administration, customer service, renewable energy, or a related field.
• Experience: Minimum of 2 years of experience in customer service, preferably in the renewable energy or technical services industry.
• Communication Skills: Excellent verbal and written communication skills; ability to explain technical concepts in simple terms.
• Technical Aptitude: Basic understanding of solar energy systems and components is preferred or willingness to learn quickly.
• Problem-Solving Skills: Strong ability to listen, analyze customer issues, and coordinate with teams to deliver effective solutions.
• Interpersonal Skills: Friendly, empathetic, and customer-focused demeanor with a proactive approach to service.
• Software Skills: Proficiency with customer relationship management (CRM) systems, MS Office, and basic data entry.
• Multitasking Abilities: Capable of handling multiple customer inquiries and priorities in a fast-paced environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send a properly written Application Letter and an up-to-date CV (in PDF) with details that conform to the expectations required for this role to: careers@ecityenergy.com using the Job Position as the subject of the mail.