CUSTOMER SERVICE / FRONT DESK OFFICER AT PACEVIEW HOMES LIMITED | CUSTOMER SERVICE / FRONT DESK JOBS IN ABUJA

About Company:

Paceview Homes Limited - We develop and construct it to Suit Your Needs, We focus on integrating technology and automation into residential and commercial real estate using sustainable methods. The paceview homesbrand is a guarantee of integrity, professionalism, and reliable housing Development suitable for all classes.

Job Description:

We are seeking a seasoned Customer Service / Front Desk Officer to lead our front-line operations in Abuja. In this role, you will be the face and voice of our brand, ensuring every client interaction is met with empathy, professionalism, and efficiency. Beyond standard reception duties, you will manage a junior team, process high-level requests, and drive revenue through client conversions. This position is ideal for a calm, computer-savvy professional who excels at turning inquiries into satisfied, long-term clients.

Requirements:

• Relationship Management: Maintain a professional and empathetic attitude toward all customers, ensuring high levels of satisfaction.

• Inquiry Handling: Respond promptly and accurately to customer questions across multiple communication channels.

• Conflict Resolution: Proactively acknowledge and resolve customer complaints, maintaining composure even in high-stress situations.

• Product Expertise: Master our product and service offerings to provide insightful answers and guidance to prospects.

• Operational Support: Process orders, applications, and forms while keeping meticulous records of all customer interactions and transactions.

• Leadership: Manage and mentor a team of junior customer service representatives to maintain service excellence.

• Process Improvement: Coordinate with colleagues and provide feedback to management on how to optimize customer service workflows.

• Sales Conversion: Actively convert prospects into clients to drive business growth.

Qualifications and Skills:

• Education: High School Diploma, general education degree, or equivalent.

• Experience: 5–7 years of proven experience in customer service or front desk management.

• Technical Skills: Highly comfortable using computers and office software.

• Soft Skills: Exceptional ability to stay calm under pressure and a natural talent for professional communication.

• Location: Must be available for full-time work in Abuja (FCT).

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruit@paceviewhomes.com using the Job Position as the subject of the mail.