CUSTOMER CARE SALES SPECIALIST AT CAREERS VERIFIED | CUSTOMER CARE SALES JOBS IN NIGERIA

About Company:

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

Job Description:

We are seeking a dynamic and persuasive Customer Care Sales Specialist to join our growth team. In a competitive market, success is defined by "Service-to-Sales Integration", the ability to turn routine support inquiries into high-value sales opportunities. This role is designed for a "Solutions Architect" with at least 1 year of experience who can blend "Empathetic Communication" with the "Negotiation Grit" required to close deals and maintain long-term client loyalty.

Your mission is to ensure "Exceptional Guest Experience and Proactive Revenue Generation." You will be the primary voice of our brand: responsible for managing multi-channel interactions, resolving complex complaints, and utilizing CRM data to identify upselling opportunities. If you possess "Persuasion Mastery," proficiency in CRM systems, and a track record of meeting sales targets, we want you to drive our commercial expansion.

Requirements:

1. Omni-Channel Engagement & Consultation

• Responsive Communication: Respond promptly and professionally to customer inquiries across phone, email, social media, and in-person touchpoints.

• Product Advocacy: Provide accurate, expert-level information regarding products, services, and pricing to guide customers toward informed purchasing decisions.

• Consultative Selling: Identify latent customer needs and recommend tailored solutions that solve their problems while driving business revenue.

2. Sales Conversion & Relationship Stewardship

• Inquiry-to-Opportunity Mapping: Systematically convert routine service inquiries into active sales leads and successful closings.

• Proactive Retention: Follow up with customers post-purchase to ensure satisfaction, manage feedback, and encourage repeat business through relationship building.

• Resolution Governance: Handle customer complaints with professional poise, ensuring timely resolution that restores trust and prevents churn.

3. Data Integrity & Commercial Collaboration

• CRM Stewardship: Update and maintain customer databases with high-fidelity records of interactions, transactions, and feedback.

• Sales Synergy: Collaborate closely with the broader sales and marketing teams to share customer insights and improve the overall user experience.

• Target Achievement: Consistently meet or exceed assigned sales quotas and customer satisfaction (CSAT) goals through disciplined daily activity.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree or HND in Business Administration, Marketing, Communication, or related fields.

• Experience: Minimum of 1 year in customer service, sales, or CRM management.

• Technical Mastery: Proficiency in Microsoft Office and modern CRM platforms.

Core Competencies

• Persuasion Mastery: Strong ability to negotiate and influence customer decisions without compromising service quality.

• Problem-Solving Grit: High-level conflict resolution skills to manage difficult customer interactions effectively.

• Organizational Agility: Ability to multitask and manage high volumes of customer interactions across different channels simultaneously.

Salary

Application Closing Date: Not specified

Application Instructions:

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