CONCIERGE AT LA CAMPAGNE TROPICANA BEACH RESORT | CONCIERGE JOBS IN LAGOS

About Company:

La Campagne Tropicana Beach Resort - We are a premier beachfront resort located in Lagos, Nigeria, offering a unique blend of relaxation, cultural experience, and exceptional hospitality. Our resort provides luxury accommodation, recreational activities, and world-class service in a serene coastal environment.

Job Description:

We are seeking a sophisticated and proactive Concierge to serve as the premier point of contact for our guests. In this role, you are the architect of the guest experience, responsible for ensuring that every stay is seamless, memorable, and meticulously tailored to individual needs.

From the initial warm welcome to orchestrating complex VIP arrangements and local excursions, you will act as the resort’s "local expert." The ideal candidate possesses an intuitive sense of service, a refined professional demeanor, and the ability to solve problems with grace and efficiency. If you have 2+ years of hospitality experience and a passion for world-class service, we invite you to lead our front-of-house experience.

Requirements:

1. Personalized Guest Relations & Curation

• The First Impression: Provide a warm, professional welcome, setting the tone for the guest’s entire resort experience.

• Service Orchestration: Act as a personal assistant to guests, handling reservations for dining, booking tours, and arranging bespoke transportation.

• Information Mastery: Provide deep insights into resort amenities and local attractions, acting as a trusted guide for activities and hidden gems in the surrounding area.

2. Operational Excellence & Problem Solving

• VIP & Special Requests: Manage high-stakes requests, including private event planning, floral arrangements, or specialized VIP services, with absolute attention to detail.

• Cross-Departmental Synergy: Coordinate seamlessly with Housekeeping, Food & Beverage, and Front Office teams to ensure guest requests are fulfilled without friction.

• Inquiry Management: Respond promptly to guest concerns or complaints, turning potential issues into opportunities for "service recovery" and guest delight.

3. Logistics & Desk Management

• Luggage & Flow: Oversee the efficient handling and delivery of guest luggage, ensuring a clutter-free and welcoming lobby environment.

• Record Integrity: Maintain accurate digital or physical logs of guest preferences and fulfilled requests to enable personalized service for returning visitors.

• Aesthetic Standards: Ensure the concierge desk remains pristine and organized, reflecting the resort’s high standards of luxury.

Qualifications and Skills:

Professional Profile

• Experience: Minimum of 2 years of relevant experience, ideally within a luxury resort or high-end hospitality environment.

• Skills: Strong multitasking abilities; the capacity to handle three guest requests simultaneously while maintaining a calm, professional demeanor.

• Local Knowledge: An "encyclopedic" understanding of local restaurants, cultural sites, and transportation logistics.

Core Competencies

• Communication: Exceptional verbal and interpersonal skills; ability to connect with guests from diverse backgrounds.

• Problem-Solving: A proactive "yes-first" attitude with the creativity to find solutions under pressure.

• Reliability: Ability to work a flexible schedule, including evenings, weekends, and public holidays.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send short introductory message along with an updated CV to: careers@lacampagnetropicana.com using the Job Position as the subject of the mail.