COLLECTION OFFICERS AT CAREERS VERIFIED

About Company:

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem-solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

Job Description:

As a Collection Officer you will be responsible for managing customer accounts, ensuring timely collection of outstanding payments, and maintaining positive customer relationships. This role requires strong communication skills, problem-solving abilities, and a customer-focused approach to handle payment-related inquiries professionally.

Key Responsibilities:

Debt Collection & Account Management:

• Contact customers via phone, email, and letters to follow up on overdue payments.
• Negotiate payment plans and settlement arrangements based on company policies.
• Maintain accurate records of customer interactions and payment commitments.

Customer Service & Relationship Management:

• Address customer queries regarding billing, payment options, and outstanding balances.
• Provide excellent customer service while ensuring effective collection strategies.
• Educate customers on payment terms and financial obligations.

Dispute Resolution & Problem-Solving:

• Investigate and resolve billing discrepancies and disputes efficiently.
• Work closely with internal departments to resolve customer concerns.
• Recommend solutions for challenging collection cases.

Compliance & Reporting:

• Ensure compliance with legal and regulatory requirements related to debt collection.
• Prepare reports on collection activities, outstanding accounts, and recovery rates.
• Adhere to company policies and ethical guidelines when handling customer

  Work Environment & Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for career growth and professional development.

Requirements:

Qualifications and Skills:

• Education: High school diploma required; associate’s or bachelor’s degree preferred.
• Experience: Prior experience in customer service, collections, or call center roles is an advantage.
• Skills:
  • Strong communication and negotiation skills.
  • Ability to handle difficult conversations with empathy and professionalism.
  • Attention to detail and ability to maintain accurate records.
  • Proficiency in CRM software and Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask and work in a fast-paced environment.

Salary

Application Closing Date: 25th April, 2025

Application Instructions:

Interested and qualified candidates should forward their CV to: recruitment@careersverified.net using the position as subject of email.