COLLECTION EXECUTIVE AT CARBON NIGERIA | COLLECTION EXECUTIVE JOBS IN LAGOS

About Company:

Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset. 

We are recruiting to fill the position below:

Job Description:

• The Telephone Collection Executive is responsible for contacting customers with overdue loan obligations to secure repayment and resolve delinquent accounts.
• The role requires strong negotiation, communication, and customer engagement skills to achieve recovery targets while maintaining professionalism and compliance with company policies.
• The agent will engage customers via phone calls, emails, and SMS to obtain payment commitments, follow up on promises to pay, and escalate difficult cases when necessary

Requirements:

• Strong communication, persuasion, and negotiation skills.
• Ability to manage difficult conversations with delinquent customers professionally.
• Comfortable working in a target-driven environment.
• Basic knowledge of Microsoft Excel or CRM/collections systems is an advantage.
• Ability to work independently and as part of a team.
• High level of integrity, professionalism, and confidentiality

Salary

Application Closing Date: Not specified

Application Instructions:

Click on the link below to apply