CHARGEBACK ASSOCIATE AT NOMBA (FORMERLY KUDI)

About Company:

Nomba, launched in 2017 as "Kudi.ai", is a chatbot that responds to financial requests on social apps. Nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.

We are recruiting to fill the position below:

Job Description:

• We are currently looking to hire a rock star chargeback associate. Here's what your day to day will look like: 
  • Review and respond to chargeback and dispute cases in a timely and accurate manner.
  • Collect and analyse transaction data with supporting documentation to prepare responses in line with card network regulations.
  • Collaborate with internal teams such as Customer Support, Fraud, and Reconciliation to gather necessary details for case resolution.
  • Leverage knowledge of card issuing operations to understand the context of disputes and identify potential areas for improvement.
  • Maintain accurate records of dispute activities in internal systems and tools.
  • Support compliance with regulatory and card network guidelines related to disputes and chargebacks.
  •  Help identify trends or recurring issues in disputes that may point to operational gaps or customer pain points.

Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Equivalent experience in payment operations, dispute resolution, or financial services may be accepted in lieu of a degree.
• 2-4 years of experience handling chargebacks, transaction disputes, payment processing, or financial operations.
• Hands-on experience with card issuing platforms, systems, or processes, with a solid understanding of the issued card lifecycle and its impact on dispute workflows.
• Familiarity with payment gateways, acquiring banks, and merchant processors, including knowledge of network-specific chargeback procedures (Visa, Master card, etc.).
• Strong analytical and investigative skills, with the ability to evaluate transaction data and supporting documentation to determine the validity of claims.
• Excellent attention to detail, especially when reviewing transaction histories, customer communications, and timelines.
• Proficiency with Excel, Google Sheets, or similar spreadsheet tools for case tracking and reporting.
• Ability to work in a fast-paced, high-volume environment, managing multiple cases and meeting deadlines with accuracy.
• Understanding of card network rules and relevant compliance standards is a plus.

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY