BUSINESS OPERATIONS MANAGER AT FENCHURCH GROUP | BUSINESS OPERATIONS JOBS IN NIGERIA

About Company:

Fenchurch Group is recruiting suitably qualified candidates to fill the position below.

Job Description:

The Business Operations Lead owns the franchise's commercial, technical, and regulatory performance. The successful candidate will translate Management's strategic mandate into core operations, driving the reduction of Aggregate Technical, Commercial & Collection (ATC&C) losses while providing leadership and driving strategic performance for the business.

Requirements:

Strategic Leadership:

• Own and drive the franchise's ATC&C loss reduction roadmap, setting monthly milestones, tracking progress, and using Management Information Systems (MIS).

• Develop and regularly update operational plans covering metering, revenue assurance, network management, and customer engagement.

• Set individual and team KPIs; hold weekly performance review meetings with key stakeholders.

• Develop business strategies, manage budget allocation, and support investment decisions.

Commercial & Revenue Oversight:

• Oversee and validate the revenue cycle, ranging from energy received and billed to money collected.

• Drive collection efficiency improvement strategies and review collection performance weekly.

• Champion energy transition programmes (prepaid to smart metering) and monitor rollout against monthly targets.

• Ensure commercial losses (theft, bypass, unmetered consumption) are reduced to the absolute minimum through targeted loss reduction strategies.

Technical & Network Oversight:

• Ensure the feeder operates at maximum availability while owning network resilience.

• Approve planned maintenance schedules and emergency response protocols.

Compliance & Stakeholder Relations:

• Ensure full compliance with NERC regulations, the Disco’s franchise agreement, and health & safety standards at all times.

• Serve as the primary contact for the Disco, NERC, and community/customer escalations, ensuring prompt resolution in line with Service Level Agreements (SLAs).

• Prepare and submit accurate, candid monthly performance reports to Management.

• Maintain positive, collaborative relationships with community leaders to support revenue enforcement and infrastructure protection.

Team & Culture:

• Recruit, onboard, and develop a high-performance team; hold all staff to clear standards of conduct, output, and customer service.

• Foster a zero-tolerance culture regarding revenue leakage, theft, and staff collusion.

• Ensure the Internal Auditor operates with full independence and that all audit findings are resolved within agreed timelines.

Qualifications and Skills:

• Education: Bachelor’s Degree in Engineering, Science, Arts, or a related field (Master’s degree is advantageous).

• Experience: Minimum of 12 years of experience in electricity distribution or utility management, with at least 3 years in a management role.

• Expertise: Strong understanding of NERC regulations and the Nigerian Electricity Supply Industry (NESI).

• Competencies: Proficiency in strategic planning, energy accounting, revenue assurance, and operational data analysis.

Salary

Application Closing Date: Not specified

Application Instructions:

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