About Company:
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices
Job Description:
- To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects, and sales and service matters in line with client experience and laid down requirements.
- To ensure smooth day to day operational activities in the branch.
- Provide leadership in service quality and operational excellence at the branch.
- Ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources and where necessary ensuring quick service recovery.
Requirements:
Behavioural Competencies:
- Making decisions
- Taking action
- Directing People
- Upholding standards
- Interacting with people
Technical Competencies:
- Coaching and Mentoring
- Business Administration Skills
- Communication Skills
- Customer experience
- Access control systems
- Operations process and procedures
Qualifications and Skills:
- First Degree
- 5-7 years relevant experience in supervisory and administrative capacity.
- Front line experience in serving customers (Pension) in order to meet sales and service objectives.
- Knowledge of other departments and their functions within a branch.
Salary
Very attractiveApplication Closing Date: Not specified
Application Instructions:
Click the button below to apply
Job Information
Deadline
Not specified
Job Type
Full-time
Industry
Banking
Work Level
Manager (Staff Supervisor)
City
Gusau
State
Zamfara
Country
Nigeria