APPLICATION SUPPORT OFFIER AT UPDC FACILITY MANAGEMENT LIMITED | APPLICATION SUPPORT JOBS IN LAGOS

About Company:

At UPDC FM Limited, we specialize in comprehensive management, maintenance, and sustainable power solutions tailored for residential, corporate, and commercial properties.

Job Description:

• We are seeking a proactive and detail-oriented Application Support Officer to provide first-level support for our Facility Management applications and systems.
• The successful candidate will play a key role in supporting users, maintaining data accuracy, monitoring system performance, and ensuring effective utilization of our digital platforms across sites.
• This role is ideal for anearly-career professional looking to build a career in application support, systems administration, and facility management technology.

Key Responsibilities
User Support:

• Provide first-level support to users on Facility Managementapplications
• Assist users with login issues, navigation, and basic troubleshooting.
• Escalate and follow up ontechnical issues to responsible parties

Data Entry & System Administration:

• Ensure timely and accurate entry of work orders and reports.
• Support site teams in updating and maintaining system records.
• Monitor daily system usage and follow up on incomplete or missing data.

Data Accuracy & Compliance:

• Conduct routine checks to ensure data accuracy and completeness.
• Identify and report inconsistencies for correction.
• Support compliance with system usage standards and reporting requirements.

Reporting & Analytics Support:

• Generate basic reports from FM systems, including work order status and response-time reports.
• Compile and organize data for weekly and monthly reporting.

System Monitoring:

• Monitor system performance and report downtime or operational issues.
• Track recurring user concerns and system challenges for continuous improvement.

Training & Documentation:

• Assist with onboarding and training new system users.
• Support the development of user guides and training materials.
• Maintain records of support requests and actions taken.
• Update system support logs and documentation.

Requirements:

Education & Experience:

• Minimum of HND or Bachelor's Degree in Information Technology or a related field.
• 1-3years post NYSC experience in IT Support, Data Administration, System Support, or a related role
• knowledge of computer systems and applications.
• Working knowledge of building maintenance systems or facility management tools is an added advantage.

Why Join Us?

• Opportunity to build a career in technology-enabled facility management.
• Hands-on exposure to enterpriseapplications and digital systems.
• Supportive learning environment with opportunities for growth and development.

Salary

Application Closing Date: 10th July, 2026

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY