ANALYST, DIGITAL SALES

About Company:

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

Job Description:

Requirements:

Business and Financial performance:

• Conduct data mining and analysis, solving growth problems by leveraging data.
• Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing
• Perform ad-hoc, deep dive analyses; helping identify growth opportunities.
• Develop in-depth knowledge of data sources, including identifying opportunities for improvement and expansion.
• Provide behavioural insights for different customer groups, addressing critical topics such as acquisition, transacting activities, and retention.

Customer Excellence:

• Maintain excellent communication with external and internal stakeholders to ensure delivery on objectives.
• Build a strong formal and informal network to gain access to necessary data, resources, and information to achieve the goals of Digital Sales and Engagement
• Monitor Service Level Agreements and ensure effective delivery of services to both internal and external customers.

Leadership and People Management:

• Provide feedback to support internal and external partners e.g. Technology, Marketing, telcos etc
• Drive a culture of analytical rigour and data-driven decision making in Consumer Bank 

Process Controls and Operational Excellence:

• Liaise with Product managers to monitor effectiveness of data or reports provided in driving business, taking corrective actions where necessary.
• Ensure compliance to any legal and regulatory requirements as well as governance directives arising in the course of work.
• Comply with all Consumer Bank’s policies and procedures.

Strategic Initiatives:

• Lead strategic initiatives that will create business growth.
• Co-develop game changing initiatives in line with the Consumer Bank Digital Strategy

Qualifications and Skills:

• Candidates should possess a Bachelor's Degree with relevant experience.

Salary

Application Closing Date: 23rd May, 2025