ADMIN / CUSTOMER SERVICE REPRESENTATIVE AT FRONT TRACK LOGISTICS | ADMIN / CUSTOMER SERVICE JOBS IN LAGOS

About Company:

At Front Track, we exist to provide full-service supply chain solutions to Nigerian manufacturers. We understand your operational and strategic need for efficient logistics, getting your products to market safely and on time. This is why with Front Track, you are guaranteed: Predictable and consistent supply of reliable trucks On-time and safe delivery; reliable, trained drivers Real-time, 24/7 monitoring of all your deliveries Dedicated and professional customer service Currently we partner with top manufacturing (FMCG) companies in Nigeria.

Job Description:

• We are seeking a proactive Admin and Customer Service Representative to manage customer communications, coordinate shipment updates, maintain accurate records, and ensure exceptional service delivery.
• The successful candidate will serve as the primary liaison between the company, shippers, and customers, providing timely updates, resolving issues, preparing invoices and reports, and supporting the smooth execution of logistics operations.

Job Description

• Report to the Managing Director.
• Manage all correspondences with shippers.
• Journey management: work with the field managers while on trip and report in real time progress of shipment to shippers. When there are delays, or other issues, follow up with the Administrative Manager for resolution.
• Provide assistance to customers using the organization’s products and services by communicating courteously with customers by telephone or email.
• Handle customer complaints or any major incidents, such as goods theft and other security issues and issuing refunds or compensation to customers when necessary.
• Create channels of communication (WhatsApp, email, etc.) for new shippers to have easy access to our services.
• Keep accurate records of orders, payments, discussions or correspondence with customers.
• Prepare and send invoices and corresponding waybills to shippers.
• Prepare Month-End Reports.
• Undertake any other duties as assigned by the Admin Manager or the Managing Director.

Requirements:

• HND/Bachelor's degree in Business Administration, Public Administration, Secretarial Studies or a related field.
• 1–3 years of experience in customer service, logistics, administrative, or a similar role.
• Strong verbal and written communication skills.
• Excellent customer relationship management and problem-solving abilities.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Ability to maintain accurate records and prepare reports.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in logistics, transportation, or supply chain operations is an added advantage.
• Ability to work in a fast-paced environment and manage multiple priorities.

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY