ACCOUNT MANAGER (FRENCH SPEAKING) AT FLUTTERWAVE | ACCOUNTING JOBS IN LAGOS

About Company:

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

Job Description:

Flutterwave is looking for an Account Manager. This role will primarily be responsible for the management of the company’s customers by overseeing the portfolios of assigned customers and building long-term mutually beneficial relationships between the customers and the company.

Requirements:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Ensure customers’ needs and demands are well communicated
• Ensure services are rendered and delivered in a timely fashion
• Forecasts and tracks key accounts metrics
• Manage projects within customer’s relationships, working to carry out customer goals while meeting company goals
• Identify opportunities to grow business with existing customers
• Develop clear and trackable accounts plan for assigned merchants
• Monitor merchant fees and track margin to ensure profitability
• Communicate in a timely and clear manner, the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Ensure that customer complaints are investigated and promptly resolved across all channels
• Act on behalf of; and perform any other duties that may be assigned by the Account Management Lead

Qualifications and Skills:

• Bachelor’s degree or equivalent experience strongly preferred
• 4+ years of relevant work experience in customer service and customer experience
• Knowledge and understanding of Flutterwave’s product and service offerings
• Proven expertise in fostering strong relationships with customers
• Efficient multi-tasker and ability to work & deliver under pressure
• Excellent client management, communication, negotiation and problem-solving skills
• Experience creating and presenting reports to executive management
• Proficiency in Microsoft Office Suite
• Authorization to work in Nigeria without sponsorship
• Professional fluency in mandarin is required.

Salary

Application Closing Date: Not specified

Application Instructions:

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