ACCOUNT MANAGER, ANGLOPHONE AFRICA AT RIGHTCOM | ACCOUNT MANAGER JOBS IN LAGOS

About Company:

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

Job Description:

• As part of its efforts to expand its client portfolio, RightCom is hiring an Account Manager to manage and develop strategic client accounts.
• Do you enjoy building strong relationships, supporting clients over the long term, and contributing to their success? Join RightCom as an Account Manager and become their day-to-day strategic partner.
• You will serve as the primary point of contact for a portfolio of clients and play a key role in ensuring client satisfaction, fostering loyalty, and driving revenue growth.

Primary Responsibilities

• Manage the operational and strategic aspects of a client portfolio, enhance client value, identify upselling opportunities, and ensure an optimal customer experience over the long term.

Key Responsibilities
Customer Relationship Management:

• Serve as the primary point of contact for customers after the deployment phase.
• Build a relationship of trust with customers, from regular follow-ups to proactive problem-solving.
• Facilitate customer follow-up meetings (QBRs, usage reports, strategic workshops).
• Ensure ongoing satisfaction and track relationship KPIs (NPS, CSAT, churn risk).

Account Development & Upselling:

• Identify opportunities for additional or cross-selling (new modules, users, services, etc.).
• Work closely with the product, tech, and customer success teams to anticipate needs.
• Prepare sales proposals and negotiate contract amendments or renewals.
• Manage renewals, contract extensions, and renegotiation phases.

Customer Performance Tracking & Reporting:

• Produce regular reports on account health: usage, performance, incidents, and feedback.
• Share useful customer insights with the Product team (frictions, recurring needs, new expectations).
• Track customer activity KPIs (activations, usage rates, open tickets, support history).

Internal Coordination:

• Work with the Delivery, Support, CSA, and Tech teams to ensure commitments are properly fulfilled.
• Manage customer escalations and oversee responses to major incidents.
• Help structure Account Management processes with the rest of the  Sales & CX team.

Requirements:

• Experience: 3 to 5 years in a similar role (Account Manager, Customer Success Manager, Key Account Executive, etc.), ideally in a SaaS, tech, or B2B services environment.
• Education: Bachelor’s or Master’s Degree in Business, Communications, Management, or equivalent.
• Excellent ability to communicate, negotiate, and build long-term relationships.
• Strong results-oriented mindset, customer focus, and organizational skills.
• Proficiency with a CRM (HubSpot, Salesforce, etc.) and reporting tools.
• Fluency in French required; English is a plus.

What We Offer

• A portfolio of strategic clients to manage independently.
• Direct recognition for results and the quality of client relationships.
• Young, dynamic teams committed to customer satisfaction.
• Competitive compensation (fixed + variable based on client retention and upselling).
• Opportunities for advancement to roles such as Key Account Manager, Head of Customer Success, or Sales Director.

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY