ACCOUNT MANAGEMENT LEAD AT GBOVO | ACCOUNTING JOBS IN LAGOS

About Company:

With Gbovo, you can get the loan you need, exactly when you need it! Whether you’re ready to hit the road in a new vehicle or need to take care of some pressing financial obligations, we offer fast, flexible financing solutions

Job Description:

We are seeking a strategically-minded and results-driven Account Management Lead to head our recovery and collections function. This is a high-impact leadership role where you will be responsible for the end-to-end lifecycle of recovery accounts. You will go beyond traditional collections to design sophisticated recovery frameworks, manage high-stakes client relationships, and lead a high-performing team to exceed performance targets.

The ideal candidate is a "data-first" leader who balances commercial assertiveness with ethical standards, ensuring our recovery processes protect both the business's bottom line and its corporate reputation.

Requirements:

Strategy & Recovery Leadership

• Recovery Architecture: Design and drive the end-to-end recovery and collections strategy, establishing performance targets that align with overarching business goals.

• Strategic Recommendations: Present recovery performance and high-level strategic insights to senior leadership, translating raw operational data into business-level recommendations.

• Relationship Framework: Own the engagement framework for recovery accounts, ensuring every touchpoint is professional, ethical, and commercially sound.

Team Management & Development

• Team Building: Recruit, manage, and develop a high-performing account management team, fostering a culture of excellence and accountability.

• Coaching: Set clear expectations and provide continuous coaching to help team members grow and navigate complex account resolutions.

• Performance Accountability: Monitor individual and team outputs, ensuring the unit consistently meets or exceeds its recovery KPIs.

Operational Excellence & Data Intelligence

• Process Standardization: Define and maintain rigorous standards for account resolution, escalation, and closure, ensuring 100% compliance with regulatory and internal policies.

• Performance Reporting: "Own the data" by building robust reporting frameworks that provide real-time visibility into recovery rates, portfolio health, and team performance.

• Continuous Improvement: Identify bottlenecks in the resolution process and implement streamlined workflows to improve recovery cycles.

Qualifications and Skills:

• Education: Bachelor’s Degree in Finance, Economics, Business Administration, or a related field.

• Experience:

  • Proven experience in a lead or senior role within Collections, Debt Recovery, or Account Management.

  • Demonstrable track record of designing successful recovery strategies and managing high-value portfolios.

• Core Competencies:

  • Strategic Thinking: Ability to design recovery workflows that maximize returns while minimizing brand risk.

  • Analytical Prowess: Proficiency in data analysis and the ability to build performance dashboards.

  • Leadership: Strong interpersonal skills with a focus on coaching and managing diverse teams.

  • Regulatory Knowledge: Deep understanding of Nigerian financial regulations and ethical collection standards.

• Communication: Exceptional ability to engage with senior stakeholders and articulate complex operational statuses clearly.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply