SUPPORT DESK PERSONNEL AT DRUGSTOC E-HUB LIMITED | SUPPORT DESK PERSONNEL JOBS IN NIGERIA

About Company:

DrugStoc is a tech-enabled pharmaceutical access and distribution platform that connects manufacturers of pharmaceutical products to health care providers in sub-Saharan Africa. Founded in 2015, Our clients are hospitals, pharmacies, clinics, and nursing homes. We are an omnichannel platform that removes any barrier for Licensed health workers to find and purchase genuine medication at the right price for their patients.

Job Description:

• The Support Desk Personnel will serve as the primary on-site point of contact for hospital staff and patients interacting with the organization’s procured digital technology suite and oncology access initiatives.
• The goal is to reduce operational burdens on hospital staff while facilitating seamless patient navigation through program processes and diagnostic services.

Key Responsibilities

• Technical & Digital Support: Serve as the first-line support for our digital solution, providing system guidance and basic troubleshooting for users.
• Patient Navigation: Assist patients in navigating program pathways, including enrollment activities and referral to immunohistochemistry (IHC) diagnostic services.
• Program Coordination: Facilitate program processes within hospital workflows and communicate operational challenges to the program team
• Administrative Reporting: Maintain accurate documentation of Support Desk activities and provide periodic operational updates and insights.
• Ethics & Compliance: Ensure all patient interactions and data handling remain compliant with NDPR (Nigeria Data Protection Regulation) and hospital confidentiality protocols.

Requirements:

• University degree in Pharmacology, Biochemistry, Microbiology, or any of the medical sciences.
• Background: Experience in healthcare coordination, hospital administration, pharmacy or technical support.
• Skills: High digital literacy, strong communication skills, understanding/ experience working Nigeria’s healthcare system and the ability to operate effectively within hospital environments.
• Attributes: Demonstrated ability in patient engagement and problem-solving.

Salary

Application Closing Date: 17th June, 2026

Application Instructions:

Candidates should send their CV to: careers@drugstoc.com using the job title as the subject of the mail