SALES OPERATIONS COORDINATOR AT SPACEFINISH AFRICA LIMITED | SALES OPERATIONS JOBS IN LAGOS

About Company:

Spacefinish is a global design and workspace strategy firm specializing in the design, build, and transformation of office spaces. We help organizations create smart, functional, and future-ready environments that drive productivity, collaboration, and business growth. Trusted by leading companies and fast-growing startups, we combine design thinking, technology, and execution excellence to deliver world-class workspaces tailored to modern work needs.

Job Description:

• The Sales Operations Coordinator increases Business Development (BD) productivity by removing administrative burden and ensuring commercial execution is disciplined, visible, and predictable.
• Acting as the operational backbone for the BD team, this role owns CRM hygiene, bid coordination, pipeline management, and commercial reporting to enable the sales team to focus on closing business.

Principal Duities and Responsiblities
CRM & Data Integrity:

• Ensure 100% of opportunities and contacts are captured in CRM with accurate stages and complete records.
• Maintain CRM hygiene: dedupe, enrich, and enforce data standards and workflows.
• Administer CRM settings, automation, and user access in partnership with IT.

Bid & Proposal Management:

• Manage end-to-end bid submission process: intake, coordination, quality checks, and on-time delivery.
• Maintain bid calendar, templates, and submission standards.
• Lead one bid submission end-to-end and escalate blockers proactively.

Pipeline & Opportunity Management:

• Maintain an active pipeline dashboard; ensure no opportunity goes more than 7 days without activity.
• Ensure every opportunity has a next action assigned and a clear owner.
• Coordinate internal pipeline reviews and follow-up schedules.

Reporting & Forecasting:

• Produce accurate weekly and monthly commercial reports and dashboards for MD and BD leadership.
• Own pipeline reporting cadence, forecast inputs, and reconciliation with Finance.
• Track key metrics (CRM accuracy, bid timeliness, follow-up compliance, forecast variance).

Client & Stakeholder Coordination

• Coordinate client follow-ups and track all internal and external commitments to closure.
• Serve as the single point of contact for BD operational queries and escalations.
• Liaise with Finance on invoicing triggers, contract documentation, and commercial handovers.

Process Improvement & Governance:

• Design and implement repeatable processes (opportunity lifecycle, bid playbooks, reporting templates).
• Enforce SLAs for response times, bid turnarounds, and reporting delivery.
• Train BD team on tools, processes, and best practices.

Success Meterics (First 6 Months)

• 100% of opportunities captured in CRM with 95%+ data accuracy.
• 100% of bid submissions delivered on time and to quality standards.
• No opportunity to be inactive for more than 7 days; 100% next-action assignment.
• Weekly and monthly pipeline reports delivered on schedule with actionable insights.

Requirements:

• Bachelor’s Degree or equivalent experience.
• 5–7 years’ experience in sales operations, bid management, or project coordination.
• Proven CRM administration experience (Salesforce, HubSpot, Pipedrive, or similar).
• Experience managing concurrent deadlines and coordinating cross-functional stakeholders.

Skills and Competency Requirements:

• Strong organisational discipline and exceptional attention to detail.
• Excellent written and verbal communication.
• Process-driven with a bias for execution and escalation.
• Proficient in Excel/Sheets, Google Workspace, and reporting/dashboard tools.
• Comfortable working with senior stakeholders and tight timelines.

Salary

Application Closing Date: Not specified

Application Instructions:

Candidates should send their Applications to: hiring@spacefinish.com using the Job Title as the subject of the mail.