REGIONAL HEAD OF OPERATIONS AT FINA TRUST MICROFINANCE BANK | BANKING JOBS IN LAGOS

About Company:

Fina Trust Microfinance Bank, a member of LOLC Group with corporate Head Office in Colombo - Sri Lanka, is one of Nigeria’s foremost Microfinance Banks. Its operating license was secured from the Central Bank of Nigeria (CBN) in September 2009 as a Microfinance Bank. Fina Trust Microfinance Bank has built a resounding success on excellent service delivery in a uniquely customer friendly environment through professional staff, leveraging on world-class technology. A continuous investment in information technology and in people sets the bank apart from others.

Job Description:

• Are you an experienced customer service orientedleader with a passion for driving efficiency, customer excellence, and team performance within the banking sector? Join Fina Trust Microfinance Bank as our Regional Head of Operations and play a key role in delivering operational excellence across our branches.

Key Responsibilities

• Oversee daily branch operations and supervise Operations staff, CSOs, Tellers, and Heads of Operations within the region.
• Ensure operational activities align with the Bank’s strategic goals
• Drive operational efficiency and branch performance improvement initiatives
• Ensure compliance with regulatory requirements and internal policies
• Lead, coach, and develop high-performing operations teams
• Enhance customer service delivery and customer satisfaction across branches
• Support the implementation of operational best practices and service standards

Requirements:

• Bachelor’s degree in Business Administration, Banking & Finance, or related disciplines
• Relevant experience in banking or microfinance operations management
• Strong leadership, people management, and problem-solving skills
• Sound knowledge of banking operations and regulatory compliance
• Excellent communication and stakeholder management abilities

What We’re Looking For:

• Strategic thinker with strong operational expertise
• Customer-focused and results-driven professional
• Ability to lead teams across multiple locations
• Strong interpersonal and relationship management skills.

Salary

Application Closing Date: 31st May, 2026

Application Instructions:

Candidates should send their CV to: hr@finatrustmfbank.com using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.