PPM POST INSTALLATION OFFICER AT ETCWORKFORCE SERVICES LIMITED

About Company:

ETC Workforce Services Limited is a leading workforce management, outsourcing and advisory organization, empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support

We are recruiting to fill the position below:

Job Description:

• We are seeking a proactive and detail-oriented PPM Post Installation Officer to support post-metering fault resolution across our Business Units. This role is critical to ensuring metering infrastructure quality, resolving customer complaints, and contributing to commercial loss reduction efforts.

Key Responsibilities

• Monitor all Non-Maximum Demand (NMD) customer post-metering activities within the Business Unit.
• Investigate customer metering complaints and provide technical feedback.
• Ensure accurate documentation and accountability of retrieved faulty meters.
• Resolve Band A escalations within 24 hours and other metering issues within 72 hours.
• Maintain accountability for seals deployed to the Business Unit.
• Oversee the quality of metering infrastructure and ensure compliance with installation standards.
• Conduct periodic meter recertification and validation for energy accuracy.
• Prepare daily activity and performance reports.
• Verify and authenticate customer account numbers.
• Reconfirm customer requests for service changes including load, name, and address updates.
• Comply with Quality Management System and Occupational Health & Safety regulations.
• Perform additional duties as assigned by the Unit Head or Head of Department.

Requirements:

Qualification and Experience:

• Candidates should possess a First Degree in Social Sciences or Engineering with 0–2 years post-qualification experience.

Qualifications and Skills:

Technical Competencies:

• Relationship management and interpersonal skills
• Data reconciliation and review
• Fair knowledge of metering systems
• Understanding of industry regulations and electricity body requirements
• Planning and organizing

Behavioural Competencies:

• Ability to work independently and make operational decisions
• Integrity and commitment to task
• Team management and multitasking under pressure
• Strong communication and interpersonal skills.

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY