PHONE COLLECTION AGENT AT FLEXI MICROFINANCE BANK LIMITED

About Company:

Flexi Microfinance Bank Limited is a fully licensed digital bank dedicated to providing innovative and efficient financial solutions. Flexi Bank focus on simplifying your financial life through our advanced digital platform, ensuring you have access to the best services anytime, anywhere.

Job Description:

• Proactively contact customers with overdue balances to discuss repayment options and agree on suitable payment terms.
• Meet and exceed monthly recovery targets through effective communication and negotiation.
• Ensure strict adherence to FCCPC guidelines and company compliance policies during all collection activities.
• Accurately document customer conversations, commitments, and repayment arrangements in the internal system.
• Handle customer inquiries and disputes professionally to maintain a positive service experience.
• Secure one-time settlements and structure realistic repayment plans based on customers’ financial situations.

Requirements:

• OND / HND / B.Sc in any related discipline.
• Previous experience in phone collections, customer service, telesales, or call-center operations is an added advantage.
• Strong communication, negotiation, and problem-solving skills.
• Ability to manage difficult conversations professionally.
• Good data entry and documentation skills.
• Ability to work with targets and meet deadlines.
• High level of integrity and compliance awareness.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: TA@fleximfb.com using the Job Position as the subject of the email.