OPERATIONS MANAGER AT TOPHIRE AFRICA

About Company:

TopHire Africa is a timeless and innovative HR-Consulting Service provider that's geared towards delivering recruitment and training of qualitative verified talent.

We are recruiting to fill the position below:

Job Description:

• Oversee the day-to-day operations of all departments within the organization.
• Develop and implement operational policies, procedures, and protocols to ensure efficiency, consistency, and compliance with company standards and regulations.
• Lead and motivate a diverse team of department heads and staff members, fostering a positive work environment and promoting teamwork and collaboration.
• Monitor and evaluate performance metrics, such as guest satisfaction scores, revenue targets, and operational expenses, and implement strategies to achieve and exceed goals.
• Manage inventory levels and procurement processes to ensure adequate supplies and equipment are available to support operational needs.
• Conduct regular inspections of thefacilityto ensure cleanliness, safety, and maintenance standards are met.
• Handle guest inquiries, complaints, and special requests promptly and effectively, resolving issues to the satisfaction of the guest and in accordance with company policies.
• Collaborate with the human resources department on recruitment, training, and performance management initiatives to develop a skilled and motivated workforce.
• Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities for improvement and innovation.

Requirements:

• Interested candidates should possess an HND / Bachelor’s Degree with 5 - 7 years experience in hospitality.

Salary

Application Closing Date: 16th November, 2025

Application Instructions:

Qualified candidates should send their CV to: tophireafrica@gmail.com using "Operations Manager" as the subject of the email.