NOC MANAGER AT ALDREDA FIELDS LIMITED (AFL NETWORKS)

About Company:

Aldreda Fields Limited (AFL Networks) is a leading provider of advanced fiber optic solutions, specializing in the build-out of core and distribution networks, last-mile connectivity, FTTx, and Layer 2 services. Our operations are supported by dedicated teams in fiber implementation, NOC provisioning, sales, and marketing. We are committed to network expansion, product development, and achieving significant sales growth.

We are recruiting to fill the position below:

Job Description:

• Responsible for company’s NOC teams ensuring effective management of staff and performance
• Development and enrichment of processes and procedures
• Identify and act on opportunities for continual improvement and continual development to incident response and technical network support
• Setting operational network KPI’s/OKRs and personnel targets with the CTO and ensuring those KPI’s and targets are met
• Develop operational process and procedures as new technology is brought online.
• Oversee the monitoring, management and response to alarms and incidents across the network, including ensuring appropriate customer updates are provided in line with SLAs and Targets
• Pro-active and Re-active management of 3rd party network provider faults and problems
• Manage technical aspect of enterprise customer on boarding and in-life management.
• Identify and feedback on issues/challenges which may hinder the team’s progress.
• Ensure teamwork is undertaken in a safe manner and that any opportunities for improvement to Health and Safety practices are agreed with the H&S Manager
• Developing existing Network management and ticketing tools on a CI/CD basis
• Performance management of the network utilising existing tools to provide detailed reports.
• Provide detailed technical solution support to Sales team, POC for any technical queries regarding network and service capabilities.
• Worth with the CTO to further develop and enhance current and future internal and externally facing products and services.
• Product & service roadmap development ownership, responsible for the identification of new products and services from concept to launch.
• Planned Works coordination with internal and external parties ensuring customers are at the forefront of any impacting service changes.
• Proactive day-to-day management of network engineer location whereabouts to enable effective fault management.

Requirements:

• Candidates should possess a Bachelor's Degree qualification with at least 5 years of work experience

Salary

Application Closing Date: 31st July, 2025

Application Instructions:

Interested and qualified candidates should send their Resume and Cover letter to: hr@afl.ng using "NOC Manager Application" as the subject of the email