IT & SYSTEMS SUPPORT OFFICER AT ERIC KAYSER NIGERIA

About Company:

Eric Kayser Nigeria is part of the globally renowned Maison Kayser brand, founded by master baker Eric Kayser in Paris, France. Established in Nigeria to bring authentic French bakery excellence to the local market, Eric Kayser Nigeria is known for its commitment to artisanal craftsmanship, high-quality ingredients, and exceptional customer experience.

With locations in key parts of Lagos—including Victoria Island, Ikoyi, and the Murtala Muhammed Airport—Eric Kayser Nigeria offers a wide range of freshly baked breads, viennoiseries, pastries, and gourmet meals, all made with the finest techniques and natural sourdough. At the heart of Eric Kayser Nigeria is a dedication to excellence, innovation, and hospitality, making it a preferred destination for both everyday indulgence and premium café experiences. We are proud to uphold the global Kayser tradition while infusing it with local relevance and exceptional service tailored to the Nigerian market.

We are recruiting to fill the position below:

Job Description:

• The IT & Systems Support Officer will oversee and maintain the technological systems that support restaurant and bakery operations across all Eric Kayser and Leila branches.
• This includes managing the biometric attendance machines, POS systems, CCTV, internet connectivity, and internal networks.
• The role requires a hands-on, proactive professional who can troubleshoot hardware and software issues swiftly to minimize downtime and ensure smooth restaurant operations.

Key Responsibilities
Biometric and Attendance System Management:

• Configure, maintain, and troubleshoot all biometric attendance machines across outlets.
• Ensure accurate synchronization of attendance data between branches and the central HR system.
• Provide daily and weekly attendance reports when required.
• Conduct routine checks to ensure all machines are functional, updated, and backed up.

Network and Connectivity Support:

• Manage and maintain network connections (LAN/WAN/Wi-Fi) across branches and head office.
• Set up routers, switches, and network cables for new outlets.
• Troubleshoot internet issues with ISPs and ensure minimal downtime.
• Maintain connectivity for POS systems, CCTV, and biometric devices.

Hardware and Equipment Maintenance:

• Install, configure, and repair hardware components including desktops, laptops, printers, POS terminals, and CCTV cameras.
• Ensure regular preventive maintenance of all IT-related hardware.
• Track IT assets and ensure proper documentation, tagging, and accountability.

Software and System Support:

• Install and update software, operating systems, and antivirus programs.
• Maintain POS system functionality, user access rights, and data backups.
• Support the HR and Finance teams with any system-related issues affecting payroll or reporting.
• Troubleshoot common system errors and escalate complex cases to vendors or service partners.

Security and Data Protection:

• Ensure data protection measures are in place for attendance, payroll, and sales systems.
• Oversee CCTV system functionality and recording quality.
• Monitor and prevent unauthorized system access.

Technical Support and User Training:

• Serve as first-line IT support for all staff across outlets.
• Respond promptly to IT requests via phone, WhatsApp, or email.
• Conduct training sessions for staff on basic IT tools, data entry, and system use.
• Prepare weekly IT activity and status reports.

New Branch Setup & Expansion:

• Participate in the setup of IT infrastructure for new outlets — network, POS, and biometrics.
• Liaise with vendors for installation and testing of IT equipment.
• Support relocation or system reconfiguration projects.

Key Performance Indicators (KPIs)

• System Uptime: Minimum of 95% network and biometric availability.
• Response Time: Average resolution of IT issues within 2 hours.
• Attendance Accuracy: 100% data accuracy between biometric reports and HR attendance logs.
• Preventive Maintenance: Zero critical hardware failure per quarter.
• User Satisfaction: Positive feedback from outlet managers and HR.

Requirements:

• Bachelor’s Degree or HND in Computer Science, Information Technology, or a related field.
• Minimum of 3 – 5 years experience in IT support, preferably within the restaurant, retail, or hospitality industry.
• Strong understanding of network setup, configuration, and troubleshooting.
• Hands-on experience managing biometric systems, CCTV, and POS terminals.
• Familiarity with Windows and Android systems, routers, and internet configuration.
• Good understanding of data synchronization and backup systems.
• Excellent problem-solving and communication skills.
• Ability to multitask across several outlets and work independently with minimal supervision.

Preferred Skills:

• Knowledge of HR and payroll integration systems (for biometric data).
• Vendor management experience.
• Basic knowledge of database management (MySQL, Access, etc.).
• Ability to work under pressure and respond to technical emergencies promptly.
• Strong documentation and reporting skills.

Work Environment: Office-based with frequent visits to restaurant and bakery outlets. May require occasional evening or weekend work for maintenance or urgent repairs.

Salary

Application Closing Date: 21st October, 2025

Application Instructions:

Qualified candidates should send their CV to: careers@erickayserng.com using the Job Title as the subject of the email