IT SPECIALIST AT NEW AGE MOBILE CONCEPTS LIMITED

About Company:

New Age Mobile Concepts Limited was incorporated on August 1, 2008. is a brand for mobile phone charger. We offer not just phone chargers, but a brand that is known with innovation, consistency, panache; adopting modern and world-class technology that fits the users' fashion and convenience. For several years, we have been Nigeria’s foremost dealer in Mobile Phone Chargers. is a highly customer-centric company, obsessed with finding innovative ways to improve every customer's experience. This is built upon our easy-to-use products, skilled Customer Service Personnel and Sales Ambassadors.

Job Description:

• IT Support and Troubleshooting: Provide technical support to end-users, diagnosing and resolving hardware, software, and basic networking issues.
• System Monitoring & Maintenance: Assist in monitoring IT systems, performing routine maintenance, and applying updates and patches to ensure system stability and security.
• Network Management: Support the configuration and maintenance of network infrastructure, including LAN, Wi-Fi, and basic network troubleshooting.
• Server Administration: Assist in the management of physical and virtual servers, including basic installation, configuration, and monitoring.
• Data Backup and Recovery: Participate in implementing and managing data backup procedures.
• Security Management: Follow IT security policies and procedures, and assist in managing basic security tools like antivirus software.
• Vendor Management: Assist in liaising with IT vendors for support and procurement.
• Documentation & Training: Create and update technical documentation and user guides. Provide basic training to staff on IT tools.
• IT Asset Management: Maintain an inventory of IT assets, including hardware and software licenses.
• Project Assistance: Participate in IT projects, assisting with implementation and support tasks.

Key Performance Indicators

• Measures the availability of servers and infrastructure. Target: 99.9% or higher.
• End User satisfaction
• Antivirus/Endpoint Coverage (%)
• Proactive identification of IT risks or inefficiencies.
• Engagement in IT strategy or process improvement initiatives.

Requirements:

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and documentation skills.
• Ability to prioritize tasks and work under pressure.
• Familiarity with virtualization platforms (e.g., VMware, Hyper-V).
• Basic to intermediate knowledge of networking (TCP/IP, firewalls, routers, VPNs).
• Experience in managing and supporting enterprise IT systems.

Qualifications and Skills:

• Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• Minimum of 4 years of working experience in IT administration or a related IT support role.
• Basic understanding of IT infrastructure and system maintenance.
• Familiarity with operating systems (Windows, Linux, IOS) and basic networking concepts.
• Awareness of cybersecurity basics and best practices.
• Good problem-solving skills and the ability to troubleshoot common technical issues.

Salary

Application Closing Date: Not specified

Application Instructions:

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