HOTEL OPERATIONS MANAGER AT VENMAC RESOURCES LIMITED | OPERATIONS MANAGER JOBS IN ABUJA

About Company:

Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years, we have worked with reputable 3-5 star hotels across the nation providing business solutions in the hospitality industry and we have earned ourselves as one of the emerging hospitality management company committed to seeing our clients satisfied, hence our slogan ‘Thinking Beyond Boundaries.’

Job Description:

We are seeking an experienced and strategic Hotel Operations Manager to lead operations at our premier luxury property in Abuja. The ideal candidate will be responsible for translating high-level business strategies into operational excellence, driving commercial returns, and ensuring the highest standards of guest satisfaction. This is a hands-on leadership role that requires a blend of commercial business acumen, financial stewardship, and a passion for people development.

Requirements:

• Operational Excellence: Oversee all hotel operations, ensuring efficiency across the Executive Office and all functional divisions.

• Strategic Revenue Management: Implement dynamic pricing and inventory management techniques to maximize RevPAR and occupancy. Conduct thorough market research and competitor analysis to adapt to changing trends.

• Financial Leadership: Take full ownership of P&L analysis, budgeting, and capital expenditure planning. Manage operational costs while rationalizing expenses to meet owner return targets.

• Team Leadership & Culture: Build, recruit, and mentor a high-performing team. Drive performance through regular appraisals, training, and career development initiatives.

• Guest Experience: Elevate service quality and brand loyalty (including IHG One Rewards). Investigate guest feedback with actionable solutions and maintain high visibility in public areas.

• Compliance & Standards: Ensure strict adherence to statutory requirements, company ethics, and quality monitoring tools (e.g., TrustYou, MOQA, LRA).

• Stakeholder Engagement: Act as a confident representative of the hotel, presenting monthly results to stakeholders and nurturing relationships with government officials, suppliers, and the local community.

Qualifications and Skills:

• Education: Master’s Degree or MBA in Hospitality, Hotel Management, or Business Administration.

• Experience:

  • Minimum of 5 years in a 5-star luxury hotel environment.

  • Minimum of 5 years in senior hotel operations management.

  • Proven track record in driving commercial returns and business growth.

• Core Competencies:

  • Strong business acumen with the ability to scrutinize financial accounts.

  • Exceptional communication skills in written and verbal English.

  • Strategic mindset with strong problem-solving and decision-making capabilities.

  • Meticulous attention to detail and high levels of customer focus.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: venmachospitality@gmail.com using the Job Position as subject of email.