HEAD OF OPERATIONS AT RALDS AND AGATE LIMITED | OPERATIONS JOBS IN LAGOS

About Company:

Ralds & Agate is a Business Management Consulting firm focused on providing People and Process related solutions to businesses, communities and organizations within and outside Africa. Our focus is on People and Processes. Developing the potential within our people. to improve business practices, unleash creativity and enhance industrial productivity.

Job Description:

• This job is responsible for planning, coordinating and controlling the daily business operations of the company to ensure compliance and productivity in all departments and achieve continuous value creation and addition.

Key Responsibilities
Strategic Leadership:

• Oversees the development, documentation, delivery and monitoring of organisation’s operations strategy
• Works with Executive Management to institute a corporate performance management practice of developing and reviewing monthly and annual operations strategies, initiatives and targets.
• Recommends and manages an appropriate management and organization structure within the operations division that shows clear lines of accountability and authority
• Overall responsibility for managing and maximizing the organization’s assets under the control of the operations department to ensure effective deployment, documentation, deployment and maintenance
• Works with the Management team to review systems, reduce overheads and downtime and to maximize efficiency and profitability

Digital Reach and Engagement:

• Establishes operating processes, manuals and maintenance procedures in accordance with leading practice
• Ensure deployment of appropriate Health and Safety protocols to ensure the cleanliness of workstations, spaces, among other things, in order to avoid any potential injury.
• Ensure and oversee efficiency in all involving departments and units.
• Maintains a cost effective and appropriate operation process.
• Improve operational management systems, processes and best practices.
• Examine financial data and plan operations to improve profitability.
• Formulate operational strategies in line with the organization’s objectives. Plans and manages the content creation and publishing process.

Facility & Equipment Maintenance:

• Oversees the timely and cost-effective repair and maintenance of equipment
• Institutes a preventive maintenance plan, according to the operating manuals of the manufacturers
• Ensure Facility and Logistics Managers Prepares and manages maintenance budgets and maintains a back-up of spare parts, while monitoring and controlling costs.
• Ensure the Facility and Logistics managers understands their roles and properly carry out their functions
• Ensure managers supervise projects and renovations to ensure they are executed to standards and within agreed timelines and provide regular updates on project status to Top Management

Leadership and People Management:

• Creates a positive and inclusive work environment that encourages interchange of ideas, minority viewpoints and respectable communication across all employee levels within the organization
• Leads, coordinates, manages, and supervises the operations team using various motivational and performance driven approaches.
• Ensures adherence of team to operational deliverables such as reports. Organizes team members’ goals, resources, work etc.
• Supervises all managers of relating departments and ensures the quality of work meets with performance expectations
• Reviews work carried out managers and recommends improvement initiatives.
• Develops capability of managers to support their career development and the achievement of their performance targets.
• Coaches, mentors, and trains all team members periodically on best practices, regulation and new trends.
• Motivates team members to achieve set goals and exceed set targets
• Overseas compliance with health and safety measures
• Ensures that teammates identify and report any conflicts of interest and act appropriately.
• Role models professional values and etiquette and teaches the team to do the same. Invests in growing self and team. Supports and encourages learning; pursues innovation and new idea generation.
• Responsible for team management and performance. Partially responsible for team member's performance.
• Collaborates with HR and other leaders to ensure that staff resourcing is planned effectively to attract competent and committed people needed fulfil strategic goals/objectives.

Requirements:

Work Experience

• At least 5 years in a senior managerial or leadership role.

Knowledge:

• Operations Management
• Industry and Market Analysis
• Business Performance Management
• Financial and Cost Management

Skills:

• Strong Leadership and People Management
• Strategic Thinking and Execution
• Analytical and Problem-Solving Skills
• Project and Process Management
• Communication and Public Speaking
• Negotiation and Stakeholder Management
• Customer Experience Management
• Brand and Reputation Management
• Microsoft Office Proficiency
• Digital and Social Media Awareness

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@raldsandagate.com using the Job Title as the subject of the email.
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