HEAD OF OPERATION JOB AT HILTON GARDEN HOTEL | OPERATION JOBS IN ENUGU

About Company:

Hilton Garden Hotel is a hospitality company located in Enugu, dedicated to providing premium comfort, leisure, and service excellence to our guests. Our facility features a wide range of amenities, including an open bar, VIP bar, lounge, swimming pool, snooker board, table tennis board, shisha stand, and live band entertainment all designed to create a vibrant and relaxing atmosphere. We also offer professional laundry services to ensure guest convenience. At Hilton Garden Hotel, we are passionate about hospitality and committed to delivering unforgettable experiences. We value talent and offer a supportive, growth-oriented environment for individuals looking to build rewarding careers in the hospitality industry

Job Description:

We are seeking a high-velocity and strategically elite Head of Operations to anchor the operational engine of Hilton Garden Hotel, Enugu. In the specialized landscape of international hospitality, success is defined by **"Operational Sovereignty", the ability to harmonize multi-departmental workflows with the clinical precision required for Brand Compliance, Cost Control, and Elite Guest Satisfaction. This role is designed for a "Service Architect" with 1–3 years of hotel operations experience who can blend "Leadership Grit" (mentoring department heads and managing staff) with the "Business Agility" required to coordinate budgeting, forecasting, and revenue growth.

Requirements:

1. Service Orchestration & Brand Governance

• Operational Sovereignty: Oversee the day-to-day functions of Front Office, Housekeeping, F&B, and Maintenance with millimetric focus, acting as the primary "Source of Integrated Workflow."

• Brand Architecture: Develop and implement operational strategies that strictly adhere to Hilton brand standards, providing the "Structural Foundation" for global excellence.

• Compliance Stewardship: Ensure 100% adherence to health, safety, and regulatory requirements, ensuring the "Source of Legal and Operational Integrity" is elite and uncompromised.

2. Tactical Resilience & Financial Logic

• Revenue Sovereignty: Monitor financial performance and control costs with clinical speed, acting as the primary "Source of Profitability Optimization."

• Planning Architecture: Coordinate with senior management on budgeting and business forecasting, providing the "Analytical Foundation" for long-term fiscal health.

• Data Stewardship: Analyze operational data and prepare high-fidelity reports, maintaining the "Source of Executive Decision-Support."

3. Leadership Integrity & Performance Power

• People Sovereignty: Lead, mentor, and develop department heads to achieve peak performance, acting as the primary "Source of Talent Acceleration."

• Experience Architecture: Establish exceptional guest service standards and handle escalated issues, providing the "Visual Foundation" for market-leading hospitality in Enugu.

• Velocity Logic: Utilize 1–3 years of operational expertise to drive efficiency and process improvement under pressure, maximizing the "Source of Hotel Throughput."

Qualifications and Skills:

Professional Profile

• Experience: Minimum of 1–3 years in hotel operations management.

• Education: Bachelor’s degree or HND in Hospitality Management, Business Administration, or a related field.

• Technical Mastery: Familiarity with Hotel Management Systems (PMS) and Microsoft Office tools.

• Location: Based in or willing to relocate to Enugu.

Core Competencies

• Strategic Grit: Ability to execute complex business plans and process improvements.

• Financial Sovereignty: Strong analytical skills in budgeting, forecasting, and cost control.

• Leadership Power: Elite interpersonal skills to manage diverse teams and resolve escalated guest issues.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hiltongardeninnlimited@gmail.com using “Head of Operations” as the subject of the mail.