HEAD OF CUSTOMER EXPERIENCE AND ACTIVATION AT HEMPAWA CONSULT

About Company:

HEMPAWA CONSULT is a global strategy consulting firm with offices across Nigeria. We counsel our clients on their key strategic issues, leveraging our deep industry expertise and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems. We advise and support local and global companies that are leaders and aspiring leaders in their industries. Companies come to us because they know we offer the knowledge, insight and guidance they need to move forward with confidence. Our consultants deliver world-class and rigorous analysis, deep knowledge of their industries, and pragmatic solutions to produce practical, high-impact results - quickly.

Job Description:

As Head of Customer Experience & Activation, you will:

• Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.
• Lead Activation: Drive adoption and engagement of products through targeted strategies.
• Champion Excellence: Build and implement customer-first service standards and feedback loops.
• Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.
• Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.

Requirements:

• Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.
• Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.
• Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.
• Leader & Builder: Experience leading teams and scaling customer-focused functions.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: jobs@hempawaconsult.com using the position as subject of email.