HEAD OF BUSINESS DEVELOPMENT – AFTERSALES AT CIG MOTORS COMPANY LIMITED | BUSINESS DEVELOPMENT JOBS IN LAGOS

About Company:

CIG Motors Company Limited is one of the African subsidiaries of Choice International Group. We are the exclusive premiere representative of leading Chinese automotive giants, including GAC Motors, JMC Motors, Dongfeng Motors, FAW Group, and Wuling Motors, within the Nigeria and Africa market.

Job Description:

We are seeking a visionary and commercially aggressive Head of Business Development – Aftersales to drive the strategic growth of our automobile aftersales division. In the modern automotive sector, sustainable profitability is defined by "Lifecycle Monetization", the ability to transition from one-off vehicle sales to a continuous revenue ecosystem of parts, specialized services, and fleet maintenance. This role is designed for a "Commercial Architect" with 10–15 years of experience who can blend "OEM-Standard Governance" with the "Entrepreneurial Grit" required to secure billion-naira corporate contracts.

Your mission is to ensure "Market Leadership through Service Innovation and Strategic Partnerships." You will lead the commercial charge: responsible for launching new revenue streams (extended warranties, service contracts), managing high-value fleet accounts, and maintaining a gross margin of 35–45%. If you possess "Data-Driven Strategic Vision," a background in Automotive Commercial Leadership, and a proven track record of scaling service revenues, we want you to anchor our aftersales ecosystem.

Requirements:

1. Commercial Strategy & Revenue Innovation

• Growth Roadmap: Develop and execute a comprehensive aftersales strategy that targets a 20–30% Year-on-Year (YoY) revenue increase.

• Service Productization: Launch high-margin revenue streams including extended warranties, tiered service contracts, and mobile maintenance solutions.

• Monetization Architecture: Drive the contribution of service revenue to at least 60% of total revenue, optimizing the balance between parts sales and labor charges.

2. Market Expansion & Key Account Governance

• Fleet Sovereignty: Lead the acquisition and management of high-value corporate, government, and institutional fleet service contracts, targeting an annual contract value of ₦10 Billion.

• Partnership Diplomacy: Build strategic alliances with insurers, logistics firms, and third-party providers to expand market coverage and brand visibility.

• Channel Development: Establish new service locations and channel partnerships to ensure the company’s aftersales network remains the most accessible in the market.

3. Retention Excellence & Data Intelligence

• Retention Engineering: Design and implement loyalty programs and service campaigns aimed at maintaining a customer retention rate of ≥70–80%.

• Quality Advocacy: Collaborate with operations to reduce service turnaround time by 15% and achieve a Customer Satisfaction Index (CSI) of ≥85%.

• Executive Dashboards: Utilize market intelligence and data analytics to guide pricing frameworks, inventory stocking levels, and strategic promotional decisions.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree in Business, Marketing, or Engineering (MBA or relevant professional certification is a significant advantage).

• Experience: 10–15 years in automobile aftersales or commercial leadership, with a history of managing large-scale operations.

• Technical Mastery: Deep knowledge of OEM requirements, SLA negotiation, and aftersales performance metrics.

Core Competencies

• Strategic Grit: Ability to negotiate and close high-stakes commercial agreements with institutional partners.

• Leadership Prowess: Proven ability to build, coach, and lead high-performing business development teams.

• Financial Literacy: Strong understanding of gross margins, P&L management, and pricing strategies within the parts and service sector.

Salary

Application Closing Date: Not specified

Application Instructions:

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